Nicole Johnson
Jacksonville,FL
Summary
Seasoned automotive service professional with a robust background in service advising, warranty administration, and customer relations. Demonstrated expertise in managing service operations, coordinating technical teams, and enhancing customer satisfaction. Proven ability to drive sales, manage inventory, and lead staff across the automotive, hospitality, baking, and IT sales industries.
Overview
12
12
years of professional experience
Work History
Mobile Service Coordinator
Duval Ford
11.2024 - Current
- Executed proactive outbound calling strategies to schedule service appointments for the mobile service department, achieving a personal record of 400 appointments in a single month, surpassing the team goal of 350
- Effectively sold services over the phone, enhancing customer engagement and service uptake
- Coordinated and managed schedules for mobile service technicians, optimizing workflow and ensuring timely service delivery
- Maintained meticulous records of service requests, work orders, and customer interactions to ensure seamless operations
Quick Lane Service Advisor
Duval Ford
08.2023 - Current
- Welcomed customers with professionalism, ensuring a positive and engaging service experience
- Conducted thorough reviews of scheduled maintenance items and vehicle service histories to provide informed and tailored recommendations
- Coordinated comprehensive vehicle inspections, advising customers on essential services, including mileage-based maintenance and tire alignments
- Specialized in mileage interval services, ensuring vehicles received timely maintenance to enhance performance and longevity
- Effectively upsold additional services using consultative techniques, contributing to increased service department revenue
Warranty Administrator
Nimnicht Chevrolet
03.2021 - 08.2023
- Handled major repair claims ranging from $20,000 to $30,000, ensuring proper billing and compliance with manufacturer guidelines
- Verified technician hours and repair documentation, ensuring accuracy and adherence to warranty requirements
- Advocated for technicians to secure appropriate compensation for work performed, detailing diagnostic processes and parts replaced
- Managed complex mechanical failure cases, including full engine repairs and transmission replacements, during the COVID-19 pandemic, coordinating rental allocations amid chip shortages
- Reviewed service histories from other dealerships to substantiate claims and prevent future mechanical failures
Service Advisor
Nimnicht Chevrolet
03.2021 - 03.2022
- Addressed primary shop concerns, focusing on mechanical failures such as engine repairs, transmission replacements, and lifter issues
- Coordinated with customers and technicians to ensure clear communication and timely service delivery
- Managed rental allocations during the COVID-19 pandemic, navigating challenges posed by chip shortages
- Reviewed service histories to recommend preventive maintenance and substantiate warranty claims
Warranty Clerk
Nimnicht Chevrolet
03.2020 - 03.2021
- Processed warranty approvals through manufacturers, ensuring timely and accurate submissions
- Managed the payment process for approved warranties, maintaining precise records and documentation
Manager / Bartender
Al's Pizza
04.2016 - 03.2020
- Oversaw inventory management of food and wine products, ensuring optimal stock levels and minimizing waste
- Scheduled appointments and coordinated staff hours, maintaining efficient operations
- Processed team member payouts and closed out financial transactions at the end of shifts, ensuring accuracy and accountability
- Managed payroll, ensuring timely and accurate compensation for staff
- Implemented upselling strategies, enhancing customer experience and increasing sales revenue
IT Sales Representative
New Horizons
02.2015 - 04.2016
- Conducted targeted cold calls to various clients, including small businesses, banks, and military organizations, to promote IT services
- Closed deals by effectively communicating product benefits and tailoring solutions to meet client needs
Baker / Sales Associate
Edgewood Bakery
01.2013 - 02.2015
- Crafted a diverse range of pastries, designer cakes, donuts, cannoli, and brownies, maintaining exceptional quality standards
- Managed front-of-house operations, delivering excellent customer service and handling sales transactions
- Consulted with clients to design and sell custom wedding cakes, tailoring products to individual preferences and specifications
Skills
- Client Consultation (Custom Orders)
- Consultative Upselling (Service, Food & Beverage)
- Customer Relations Management
- Effective Communication
- Financial Closing Procedures
- Front-of-House Operations
- Inventory Management
- IT Sales & Cold Calling
- Mechanical Failure Diagnosis (Engine, Transmission)
- Mileage Interval Services
- Mobile Service Logistics
- Payroll Processing
- Phone Sales
- Problem-Solving
Timeline
Mobile Service Coordinator
Duval Ford
11.2024 - Current
Quick Lane Service Advisor
Duval Ford
08.2023 - Current
Warranty Administrator
Nimnicht Chevrolet
03.2021 - 08.2023
Service Advisor
Nimnicht Chevrolet
03.2021 - 03.2022
Warranty Clerk
Nimnicht Chevrolet
03.2020 - 03.2021
Manager / Bartender
Al's Pizza
04.2016 - 03.2020
IT Sales Representative
New Horizons
02.2015 - 04.2016
Baker / Sales Associate
Edgewood Bakery
01.2013 - 02.2015
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