Hi, I’m
Nicole Johnson
Customer Service Rep
Yakima,Washington
Summary
Experienced professional with a decade of proven success in delivering efficient, precise, and compassionate customer support services across diverse industries. Eager to leverage extensive background in providing top-notch assistance to customers in a challenging and fulfilling position. Passionate about utilizing skills and expertise to exceed expectations and drive positive outcomes for both clients and the organization. Seeking an opportunity to contribute wealth of experience and dedication to enhancing customer satisfaction and loyalty.
Overview
13
years of professional experience
Work History
Instacart
Shopper
03.2020 - Current
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Planet Fitness
Sales/Customer Service Rep
11.2017 - 03.2020
Job overview
- Maintained high energy levels consistently.
- Led informative tours to enhance visitor experience.
- Promote membership benefits to increase sales.
- Ensured gym equipment was meticulously sanitized.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Checked members into gym by scanning membership barcodes.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Yogurt Shack
Customer Service Cashier
02.2012 - 11.2017
Job overview
- Enabled customers to feel welcomed, important, and appreciated.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and managed relationships with customers to increase customer loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Guaranteed toppings and yogurt were always replenished.
Education
West Valley High SchoolYakima, WA
GED
07.2020
Skills
- Store maintenance
- Strong work ethic
- Stock replenishment
- Point of sale systems
- Accurate money handling
- Product expertise
- Heavy lifting
- Deadline driven
- Attention to detail
- Customer service
- Decision-making
- Upbeat and outgoing attitude
Timeline
Shopper
Instacart
03.2020 - Current
Sales/Customer Service Rep
Planet Fitness
11.2017 - 03.2020
Customer Service Cashier
Yogurt Shack
02.2012 - 11.2017
West Valley High School
GED
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