Nicole Johnson
Clovis
Summary
Results-driven professional with expertise in thriving in fast-paced environments. Proven track record of enhancing performance and satisfaction through effective problem-solving and communication strategies. Strong ability to adapt and implement solutions that drive results.
Overview
7
7
years of professional experience
Work History
K-12 Tutor
Self-employeed
Clovis
02.2019 - Current
- Created lesson plans tailored to diverse learning styles.
- Utilized educational software and tools to enhance learning experiences.
- Developed supplemental materials such as worksheets, activities, and visual aids to aid in teaching concepts.
- Facilitated 92% student productivity increase, resulting in passing grades within 3-6 months.
- Conducted assessments of student abilities, interests, and needs to develop a personalized learning plan.
CFJC Agent
Pick N Pull Corporate
Rancho Cordova
07.2024 - 02.2025
- Managed inbound customer inquiries for product information and service details.
- Utilized CRM software to track customer interactions and sales data.
- Addressed customer concerns, providing solutions to enhance satisfaction levels.
- Developed strong relationships with customers to encourage repeat business opportunities.
- Ranked as the top performer in the office throughout employment, coordinating over 200 vehicle pickups per month.
- Exceeded daily performance goals related to call volume, quality assurance standards, and average handle time.
Education
Associate of Arts - Interdisciplinary Studies / Communications
Sacramento City College
Sacramento, CA12-2024
Skills
- Assessment development
- Customer relationship management
- Data analysis
- Interpersonal Communication skills
- Confidence building
- CRM Software
- Critical Thinking
- Conflict Resolution
Timeline
CFJC Agent
Pick N Pull Corporate
07.2024 - 02.2025
K-12 Tutor
Self-employeed
02.2019 - Current
Associate of Arts - Interdisciplinary Studies / Communications
Sacramento City College