Nicole Johnson
Austin,TX
Summary
Experienced in branch operations management with a focus on compliance and performance enhancement. Oversaw daily operations while managing a team, providing training to improve service delivery and productivity. Developed strategies aimed at increasing customer satisfaction, which contributed to enhanced loyalty and repeat business. Demonstrated effective inventory management and workflow optimization through accurate stock assessments and coordinated replenishments.
Overview
12
12
years of professional experience
1999
1999
years of post-secondary education
Work History
Branch Manager
LC Personnel.
Austin, TX
04.2024 - Current
- Oversee daily operations, ensuring compliance with company policies and enhancing overall branch performance and efficiency.
- Managed a team of staff, providing training and support to improve service delivery and team productivity.
- Developed and implemented strategies to enhance customer satisfaction, resulting in increased loyalty and repeat business.
Delivery Specialist
O'Reilly Auto Parts Hub.
Round Rock, Texas
09.2023 - 04.2024
- Delivered exceptional customer service by efficiently processing orders and ensuring timely product availability for clients.
- Managed inventory levels through accurate stock assessments and coordinated timely replenishments to optimize workflow.
- Collaborated with team members to streamline delivery schedules, enhancing operational efficiency and customer satisfaction.
Office Manager
ADVANCED INDUSTRIAL TRADE
Oakman, Alabama
01.2020 - 01.2023
- Streamlined office operations by implementing efficient scheduling practices, enhancing overall team productivity and workflow.
- Managed vendor relationships, negotiating contracts that improved service delivery and reduced operational costs.
- Developed and maintained comprehensive filing systems, ensuring easy access to documents and improved compliance with regulatory standards.
- Led training sessions for new staff, fostering a culture of collaboration and enhancing team performance.
- Analyzed office supply inventory, implementing a just-in-time ordering process that minimized waste and ensured availability.
- Maintained filing system for records, correspondence and other documents.
Office Manager
Heavy-duty Trucking
Oak Grove, AL
12.2013 - 08.2021
- Streamlined office operations by implementing efficient scheduling practices, enhancing overall team productivity and workflow.
- Managed vendor relationships, negotiating contracts that improved service delivery and reduced operational costs.
- Developed and maintained comprehensive filing systems, ensuring easy access to documents and improved compliance with regulatory standards.
- Coordinated the dispatch of heavy-duty trucks, ensuring timely deliveries and optimizing route efficiency to enhance customer satisfaction.
- Managed the scheduling of drivers and equipment, effectively balancing operational demands and minimizing downtime across all shifts.
Education
Stephen's County High-school
Toccoa, GASkills
- Branch operations
- Team leadership
- Customer satisfaction strategy
- Inventory management
- Workflow optimization
- Financial oversight
- Delivery coordination
- Contract management
- Document management
- Scheduling efficiency
- Client communication
- Staff productivity
- Collections
- Reporting
- Customer service
- Staff management
- Interviewing and hiring
- People-oriented
- Friendly
- Employee monitoring
- Attention to detail
- Basic mathematical aptitude
- Operational reports
- Decision-making
- Shift scheduling
- Relationship building
- Branch operations management
- Staff training
- Client acquisition
- Financial administration
- Team player
- Excellent work ethic
- Multi-tasking
- Documentation
- Conflict resolution
- Policy formulation
- Client relationship management
- Staff recruitment
- Proficient in MS office
- Approachable
Timeline
Branch Manager
LC Personnel.
04.2024 - Current
Delivery Specialist
O'Reilly Auto Parts Hub.
09.2023 - 04.2024
Office Manager
ADVANCED INDUSTRIAL TRADE
01.2020 - 01.2023
Office Manager
Heavy-duty Trucking
12.2013 - 08.2021
Stephen's County High-school