Nicole Johnson
Akron
Summary
Dedicated healthcare professional with 8+ years of experience providing patient care and supporting clinical procedures in fast-paced environments. Brings a strong background in communication, customer service, teamwork, and leadership developed through years of working directly with patients, clients, and healthcare teams. Known for being dependable, detail-oriented, adaptable, and committed to creating a positive experience for patients and coworkers alike.
Overview
18
18
years of professional experience
Work History
Dental Assistant
Summit Endodontic Specialists
Stow, OH
05.2017 - Current
- Greeted and assisted patients while maintaining accurate treatment records.
- Prepared treatment rooms and ensured all infection control procedures were followed.
- Took quality dental X-rays to support diagnosis and treatment.
- Assisted the doctor during procedures and kept instruments and materials organized and ready.
Food and Nutrition Assistant
Summa Health System - Akron Campus
01.2008 - 10.2017
- Helped prepare meals and assisted with dietary needs for a wide range of patients.
- Worked closely with dietitians to make sure patients received the correct nutrition plans.
- Followed food safety and sanitation guidelines to maintain a clean and safe kitchen environment.
- Assisted with training new staff on food handling procedures and daily responsibilities.
Customer Service Representative
Spectrum
Akron, OH
11.2016 - 05.2017
- Resolved customer questions and concerns through effective communication and problem-solving.
- Managed a high volume of calls while maintaining professionalism and quality customer service.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Assisted in training new employees on company policies, systems, and customer service standards.
Education
High School Diploma -
Garfield High School
Akron, OHAssociate of Applied Science - Health Administration
Brown Mackie College
Akron, OHSkills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Patient relations
- Patient education
- Data entry
- Active listening
- Time management
Timeline
Dental Assistant
Summit Endodontic Specialists
05.2017 - Current
Customer Service Representative
Spectrum
11.2016 - 05.2017
Food and Nutrition Assistant
Summa Health System - Akron Campus
01.2008 - 10.2017
High School Diploma -
Garfield High School
Associate of Applied Science - Health Administration
Brown Mackie College