Nicole Johnson
New Richmond,WI
Summary
Dedicated professional with over ten years of experience in customer service and healthcare. Expertise in staff training, problem-solving, and attention to detail, leading to improved operational efficiency and enhanced patient experiences.
Overview
20
20
years of professional experience
Work History
Optician Technician
Walmart
New Richmond, Wisconsin
02.2023 - Current
- Performed diagnostic evaluations and tested eye function, ensuring thorough preparation of examination rooms for optometrists.
- Collaborated with vision care professionals to ensure accurate prescription fulfillment.
- Inspected finished eyeglasses for quality assurance and verified proper fit for customer satisfaction.
- Recommended eyewear products based on customer needs, contributing to increased sales in retail and clinical settings.
- Educated customers on eyeglass care and maintenance to enhance product longevity and customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Scheduled appointments, verified insurance coverage, and maintained accurate patient records.
Pharmacy Technician
Walmart
New Richmond, Wisconsin
11.2013 - 03.2023
- Executed accurate prescription processing to fulfill customer needs efficiently.
- Supported pharmacists in medication preparation and managed inventory to ensure availability of medications.
- Delivered exceptional customer service by resolving inquiries and concerns to enhance patient satisfaction.
- Utilized pharmacy management software to track prescriptions and patient records.
- Collaborated with healthcare professionals to ensure effective patient care delivery.
- Monitored prescription refill requests and communicated status updates to patients.
- Trained new pharmacy staff on operational protocols and procedures.
- Ensured compliance with all regulations and company policies related to pharmacy operations.
Customer Service Supervisor
Walmart
New Richmond, Wisconsin
02.2010 - 02.2013
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Resolved complex customer inquiries and escalated issues to management.
- Trained new employees on customer service protocols and company policies.
- Interviewed, hired and trained staff to meet company objectives.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Conducted performance evaluations and provided constructive feedback to team members.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Facilitated team meetings to encourage communication and address employee concerns.
- Maintained accurate records of customer interactions for future reference.
- Built strong relationships with customers and team members to foster a collaborative environment. with customers, managers and customer service team members to maintain positive and successful positive and successful work environment..
Cashier/Lead Customer Service Representative
Walmart
New Richmond, Wisconsin
08.2006 - 08.2010
- Implemented best practices for handling transactions and ensuring compliance with policies.
- Collaborated with store management to improve checkout processes and enhance efficiency.
- Supervised daily cash register operations and maintained accurate cash drawers.
Education
GED -
Stillwater Sr High School
Stillwater, MN07-1991
Skills
- Visual acuity testing
- Prescription processing
- Testing procedures
- Insurance billing
- Record management
- Appointment management
- Software proficiency
- Customer management
- Training staff
- Problem resolution
- Resolving conflicts
- Detail orientation
- Communication skills
- HIPAA regulations
Timeline
Optician Technician
Walmart
02.2023 - Current
Pharmacy Technician
Walmart
11.2013 - 03.2023
Customer Service Supervisor
Walmart
02.2010 - 02.2013
Cashier/Lead Customer Service Representative
Walmart
08.2006 - 08.2010
GED -
Stillwater Sr High School