Nicole Johnson
5880 West Las Positas Blvd. #31
TRACY,CA
13
years of professional experience
Skilled service professional with experience in fast-paced healthcare and hospitality settings. Strengths include active listening, adaptability, and problem-solving, with a focus on building trust, supporting team goals, and maintaining a professional environment.
Work History
Hanger Prosthetics and Orthotics
8 Years 5 Months- Increased repeat business by building strong relationships with clients through exceptional service and attention to detail.
- Handling all incoming phone calls and maintaining constant communication with all clients, practitioners, medical offices to ensure a rounded approach to the care of all patients and honoring Doctor prescribed care plan.
- Scheduling patient new and routine follow up appointments.
- Handling all the incoming and outgoing mail.
- Payment posting to all patient accounts.
- Maintaining all internal cash and credit card transactions with an end of day reconciliation.
- Sending, receiving and immediately processing any/all faxes.
- Maintaining a clean, stocked, safe and professional environment for clients, patients and personnel.
- Handling end of day, end of month, and end of year closing transaction with all the necessary documentation enclosed with final report.
- Followed up on all collections accounts with insurance companies for patients.
- Dispute any/all denials for payment.
- Generated written communications to patients, insurance companies or any other entities when necessary.
Server
3 Years 2 Months- Greeted guests promptly and delivered attentive table service throughout dining experience.
- Presented menu recommendations and upsold beverages, sides, and desserts.
- Accurately entered food and beverage orders into POS system.
- Coordinated with kitchen staff to ensure timely order delivery and corrections.
- Resolved guest concerns quickly, maintaining positive service and repeat business.
- Processed checks, payments, and cash handling with accuracy and professionalism.
- Maintained clean dining sections, reset tables, and completed required side work.
- Supported team flow during peak periods by prioritizing service and communication.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cook's Helper
1 Year 4 Months- Prepared ingredients and maintained prep stations for consistent kitchen readiness.
- Assisted line cooks with portioning, assembly, and timely meal preparation.
- Monitored food safety standards and upheld sanitation practices across work areas.
- Restocked supplies and organized storage to support uninterrupted service flow.
- Handled the over the counter register, drive order speaker orders, and mobile outside order entry utilizing the POS systems for customer order entry.
- Processed cash and credit card payment transactions.
- Opening and closing drawer reconciliation.
- Maintaining constant communication with all necessary staff to ensure time efficiency, workflow and patient satisfaction.
Education
Associate of Applied Science - Healthcare
Skills
Customer service
Relationship building
Attentive to detail
Problem-solving
Time management
Task prioritization
Continuous improvement
Teamwork and collaboration
Excellent communication
Active listening
Adaptability and flexibility
Initiative taking
Organizational skills
Results-driven
Timeline
Hanger Prosthetics and Orthotics
5880 West Las Positas Blvd. #31
01.2006 - 06.2014Read More
Server
IHOP
06.2002 - 08.2005Read More
Cook's Helper
In-N-Out Burger
02.2001 - 06.2002Read More
Las Positas College
Associate of Applied Science from Healthcare
Read More