Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Johnson Riel

Bay St Louis,MS

Summary

Respectful Front Desk Agent/Server/Bartender with extensive background in hospitality/Guest service industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Hardworking employee with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

9
9
years of professional experience

Work History

Front Desk Agent

Quality Inn Hotel
Titusville, FL
07.2021 - 11.2024
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Server

Red Robin
Slidell, LA
05.2019 - 01.2020
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

FOH Team Member

Gumbo Spot
Brandon, MS
05.2016 - 03.2019
  • Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
  • Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

Administrative Assistant

Knapp College of Business
Aurbon, WA
06-1989

Skills

  • Safety and security procedures
  • Information Protection
  • Beverage Preparation
  • Food Running
  • Safe Food Handling
  • Wine Pairings
  • Special dietary requirements
  • Suggestive Selling
  • Order Accuracy
  • Relationship Management
  • Service prioritization
  • POS operation
  • Point of Sale (POS) system operations
  • Check payment processing
  • Quality Control
  • Sales Techniques
  • Effective customer upselling
  • Positive and professional
  • Liquor, wine, and food service
  • Exceptional customer service
  • Professional Appearance
  • Strong Work Ethic
  • Sales expertise
  • Guest Engagement
  • Guest amenities

Timeline

Front Desk Agent

Quality Inn Hotel
07.2021 - 11.2024

Server

Red Robin
05.2019 - 01.2020

FOH Team Member

Gumbo Spot
05.2016 - 03.2019

Administrative Assistant

Knapp College of Business
Nicole Johnson Riel