NICOLE JOHNSTON
Meridian,Idaho
Overview
10
10
years of professional experience
Work History
Cast Member
Disney College Program Intern, Walt Disney World
06.2022 - 12.2022
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor
Cashier
Boise State Bronco Shop
06.2021 - 05.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Worked closely with shift manager to solve problems and handle customer concerns
Marketing Intern
Go Out Local
06.2017 - 12.2017
- Helped with planning and hosting of marketing events
- Contributed to email campaigns and social media content
- Performed market analysis and researched latest trends
- Shadowed professionals in different situations to increase marketing knowledge.
Customer Service Specialist
Office Depot
06.2013 - 02.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Education
Bachelor of Science - Marketing
Boise State University
Boise, ID12.2023
Associate of Applied Science - Marketing Communications
College of Western Idaho
Nampa, ID05.2020
High School Diploma - undefined
Mountain View High School
Meridian, ID01.2014
Skills
- Microsoft Excel Certification - Advanced
- Microsoft Word Certification - Advanced
- Microsoft PowerPoint Certification - Advanced
- Typing 70 words per minute
- 10 Key 75 key strokes per minute
- Social Media Marketing Certified - HubSpot
- Apple Products
- Office Equipment
Timeline
Cast Member
Disney College Program Intern, Walt Disney World
06.2022 - 12.2022
Cashier
Boise State Bronco Shop
06.2021 - 05.2022
Marketing Intern
Go Out Local
06.2017 - 12.2017
Customer Service Specialist
Office Depot
06.2013 - 02.2015
Bachelor of Science - Marketing
Boise State University
Associate of Applied Science - Marketing Communications
College of Western Idaho
High School Diploma - undefined
Mountain View High School