Nicole Johnston
Honolulu,HI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server/Bartender
Cafe Duckbutt
03.2021 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Hostess/Server
Sky Waikiki
03.2020 - 05.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Maintained customer satisfaction with timely table-check ins to assess food and beverage needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Restaurant Hostess
Nobu Honolulu
01.2018 - 06.2019
- Welcoming all guests in a professional and friendly manner.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Business
University of Hawaii At Manoa
Honolulu, HIHigh School Diploma -
Mid-Pacific Institute
2017
Skills
- Beverage Preparation
- Guest Engagement
- Food Delivery
- Guest Seating
- Hospitality service expertise
- Exceptional customer service
- Cash Handling
- Upselling
- Time management abilities
- Team Player
- Staff Training
Reference
Emily Lubick
Timeline
Server/Bartender
Cafe Duckbutt
03.2021 - Current
Hostess/Server
Sky Waikiki
03.2020 - 05.2022
Restaurant Hostess
Nobu Honolulu
01.2018 - 06.2019
Business
University of Hawaii At Manoa
High School Diploma -
Mid-Pacific Institute
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