Nicole Jolivet

• Lead a team of stylists, estheticians, and guest coordinators, driving top-line sales growth in a high-volume $8 million store by delivering exceptional guest experiences through makeup applications, skincare analysis, and product demonstrations
• Foster a culture of accountability to meet or exceed store goals related to services, retail sales, and guest loyalty, ensuring compliance with Ulta Beauty standards
• Enhance customer satisfaction through effective team management and operational excellence
• Lead and develop a high-performing team, driving revenue in an $8M+ store through customer experience excellence
• Optimize operational efficiency by implementing best practices in beauty services, retail sales, and loyalty programs
• Drive team accountability, ensuring alignment with corporate goals and compliance with company policies

• Achieved $1M sales growth within the first year by executing strategic hiring, training, and team motivation initiatives
• Elevated customer experience by serving as a brand ambassador and color expert, fostering client engagement
• Ensured operational excellence by maintaining industry-leading hygiene and manufacturing standards

• Managed a $272M revenue stream over four years, directly leading three managers and influencing 165 employees
• Executed multi-year strategic business plans, conducting SWOT analyses and driving key performance initiatives
• Led complex projects across business, technology, and supply chain management (SCM), ensuring resilience during the pandemic
• Spearheaded the Apple Retail@Home program, redefining business models in a post pandemic landscape
• Partnered with market leaders to enhance operations across 12 retail locations, improving efficiency and customer satisfaction
• Community Leadership | Black at Apple Retail East DNA
• Developed and launched initiatives supporting diversity, equity, and inclusion within Apple's workforce
• Created digital programming and activations to build community engagement and representation

• Led sales growth from $7M to $9.1M through strategic merchandising and customer experience initiatives
• Reduced employee turnover from 85% to 24% by fostering a culture of growth and professional development
• Strengthened operational efficiencies, ensuring alignment with corporate goals and market demands

Store Director / Specialist / Lead | Columbia, Georgetown, and Annapolis Locations | June 2011 - August 2015

• Oversaw multiple store locations, ensuring operational excellence and employee engagement.
• Led onboarding and mentorship programs, significantly improving leadership development.
• Achieved top district performance by implementing innovative customer-focused strategies.