Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Jones

Chesapeake,VA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Support Specialist

Mail Centers Plus
12.2011 - 09.2023
  • Analyzed printer issues, identified root causes, and implemented solutions.
  • Performed maintenance tasks such as paper jams,toner replacements etc..
  • Installed operating systems, applications, parts hardware components.
  • Assisted in the campus and Property Management tasks.
  • Created detailed reports of all service activities for management review.
  • Maintained inventory of spare parts, equipment, and other IT assets.
  • Conducted regular maintenance checks to ensure optimal printer system performance.
  • Provided technical support to customers via phone and email.
  • Documented customer inquiries and resolutions in a ticketing system.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Education

High School Diploma -

Elizabeth High School
Elizabeth, NJ
06.1992

Skills

  • Technical Troubleshooting
  • Online Chat Support
  • Inventory Procedure Documentation
  • Data Collection
  • Customer Relationship Management
  • Technical Assistance
  • Helpdesk Operations
  • Support Services
  • Customer Service

Timeline

Support Specialist

Mail Centers Plus
12.2011 - 09.2023

High School Diploma -

Elizabeth High School

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Nicole Jones