Nicole Jones
Watauga,TX
Summary
Process Manager with excellent track record in collaboration across departments to evaluate, design and implement business processes. Consistently improved processes and managed change among stakeholders using positive approaches. Well-established data analysis experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Quality Control and Process Improvement Manager
Broadridge Financial Services
11.2021 - Current
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Promoted change through positive promotion, benefits demonstration and interactive approach.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Evaluated corporate business processes to align outcomes with strategic goals and corporate vision.
Quality Control Manager
Bridgecrest Financial
08.2019 - 11.2021
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Established and tracked quality department goals and objectives.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Quality Assurance Administrator
Bridgecrest Financial
07.2018 - 08.2019
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Monitored staff organization and suggested improvements to daily functionality.
Office Manager
Panther City Paint Company
11.2015 - 08.2018
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
Education
Bachelor of Science - Organizational Leadership
University of Phoenix
Tempe, AZ10.2025
Skills
- Quality Service
- System Configuration
- Project Requirements
- Report Generation
- Procedure Documentation
- Quality Evaluations
- Continuous Improvement Methods
- Root Cause Analysis
- Advanced Excel
- Proficiency in all Microsoft Programs
Certification
- Certified ISO Auditor
- Six Sigma Green Belt Certification
Timeline
Quality Control and Process Improvement Manager
Broadridge Financial Services
11.2021 - Current
Quality Control Manager
Bridgecrest Financial
08.2019 - 11.2021
Quality Assurance Administrator
Bridgecrest Financial
07.2018 - 08.2019
Office Manager
Panther City Paint Company
11.2015 - 08.2018
Bachelor of Science - Organizational Leadership
University of Phoenix
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