Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Jones

Spring,TX

Summary

Motivated Courier with significant experience transporting medical records and specimens. Detailed and focused on delivering items within designated timeframes. Possesses valid driver's license and clean driving record. Detail-oriented Courier with pleasant disposition offering positive customer service experiences. Manages complex routes with excellent organizational skills. Experienced supervising and dispatching courier teams. Focused courier driver successful at handling continuous work. Meets tight schedule demands by planning routes well and anticipating potential roadblocks. Flexes easily with changing assignments, customers and weather. Accomplished delivery professional with great people and problem-solving abilities. Maintains impeccable appearance and vehicle for fast, professional deliveries. Manages time expertly and goes above and beyond to exceed expectations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Courier Driver

DoorDash
Houston, TX
04.2021 - Current
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Reported any accidents or incidents involving self or others immediately following incident.
  • Answered shipment and delivery questions concerning estimated times of arrival.
  • Ensured all packages were properly labeled and sealed.
  • Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
  • Delivered items to residential addresses within specified time frames.
  • Quickly responded to customer inquiries to improve business relationships.
  • Developed delivery route understanding to avoid high traffic and construction areas.
  • Communicated customer complaints, requests and feedback to company management.
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Provided excellent customer service by answering questions about delivery status.

Home Health Certified Nursing Assistant

Visiting Angels Home Care
McKinney, TX
06.2016 - 11.2021
  • Obtained vital signs readings during visits per agency policy.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Prepared meals according to individual diet plans as instructed by the supervising nurse or physician.
  • Performed vital signs monitoring including blood pressure, temperature and pulse.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Monitored and documented patient progress on an ongoing basis.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Collected specimens from assigned clients for laboratory tests per agency protocol.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Reported any changes in patient condition to the supervising nurse.
  • Participated in team meetings related to client care planning.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Assessed nutritional needs of assigned clients and provided appropriate dietary instructions accordingly.
  • Helped patients with exercises as prescribed by their physical therapist or physician.
  • Recorded food intake and output measurements accurately.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Provided basic wound care according to established protocols.
  • Communicated effectively with healthcare team members involved in patient care.
  • Assisted patients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Assisted with ambulation using walkers, canes or wheelchairs when needed.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Transported patients to doctor's appointments or other activities outside the home.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Educated family members on how to properly care for their loved one at home after discharge from hospitalization.

School Bus Monitor

Durham Schools Services
McKinney, TX
11.2017 - 03.2021
  • Patrolled to identify anyone needing assistance and offered immediate care.
  • Reported any incidents or accidents involving students to the school administration immediately.
  • Escorted younger students across roads or highways.
  • Contacted emergency personnel and provided aid while waiting for further assistance.
  • Assisted in loading and unloading of passengers including helping young children with their safety belts.
  • Complied with state, local, and federal laws regarding student confidentiality.
  • Loaded, secured and unloaded wheelchairs, secured seatbelts and demonstrated knowledge of students' special needs.
  • Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
  • Conducted emergency bus evacuations using main and emergency doors.
  • Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
  • Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
  • Inspected interior of the bus regularly for cleanliness and safety hazards.
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Maintained familiarity with student restraint devices and methods for securing special seats.
  • Assisted disabled passengers with boarding, exiting and safely storing mobility aids.
  • Cleaned buses by removing trash from interior and cleaning windows and floors.
  • Coordinated and executed safety drills and directed passengers in evacuation.
  • Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
  • Provided immediate and level-headed response to medical and other emergencies.
  • Supervised routes for trains at railroad crossings and signaled bus drivers appropriately.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Explained bus rules to inform and educate passengers on policies and protocols.

Sales Associate

Ross Dress for Less
McKinney, TX
10.2019 - 01.2020
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Described merchandise and explained use, operation and care.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assessed customer needs to provide assistance and information on product features.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Conducted inventories on a regular basis to track stock levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Computed purchases and received and processed cash or credit payment.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Tracked sales performance metrics to identify trends in the market place.

Education

High School Diploma -

Northwestern Senior High
Baltimore, MD
05-1994

Skills

  • Schedule Adherence
  • GPS Navigation
  • Business Processes and Procedures
  • Delivery and Pickup

Certification

Nursing Assistance License

Timeline

Courier Driver

DoorDash
04.2021 - Current

Sales Associate

Ross Dress for Less
10.2019 - 01.2020

School Bus Monitor

Durham Schools Services
11.2017 - 03.2021

Home Health Certified Nursing Assistant

Visiting Angels Home Care
06.2016 - 11.2021

High School Diploma -

Northwestern Senior High

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Nicole Jones