Nicole Jones
Marion,NY
Summary
Professional with strong experience in restaurant industry, well-prepared for leadership roles. Known for effective team collaboration and consistent achievement of results. Skilled in staff management, customer service, and operational efficiency. Adaptable and reliable in dynamic environments, ensuring smooth operations and high standards.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Delivery Partner
Grubhub
02.2021 - Current
- Utilized GPS technology effectively to find optimal routes and avoid unnecessary delays.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Improved delivery accuracy by diligently checking orders before departure.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
Key Holder
Corner Market (Sunoco)
07.2020 - Current
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Maintained and repaired car wash equipment to meet operational demand.
General Manager
Subway
09.2013 - 03.2020
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Shift Leader
Five Guys
09.2011 - 07.2013
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Managed staff hiring, training and supervision.
Education
GED -
WNY BOCES
Sodus, NY01.2021
Skills
- Customer Service
- Cash Handling
- Product Knowledge
- POS System Operation
- Cleaning and Sanitizing
Timeline
Delivery Partner
Grubhub
02.2021 - Current
Key Holder
Corner Market (Sunoco)
07.2020 - Current
General Manager
Subway
09.2013 - 03.2020
Shift Leader
Five Guys
09.2011 - 07.2013
GED -
WNY BOCES
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