Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Jones

Revere,MA

Summary

I've been with a Public School department going on 15 years. Started off as a cafeteria worker, a head cook, an operations manager, and now an assistant director. I started off managing a team of 10, to being a union rep to all 119 of them , and to now managing 122 of them. There are 6 elementary school kitchens, 1 high school, 1 Pre K we satellite food and also a daycare we satellite to. As you can see I have an extensive background in experience but there is always more to learn and that is where I am at in my career right now. I want to challenge myself with a different district that has more schools. See if I can make a difference of course not only in the students lives but more importantly the employees lives. A lot of us tend to forget that it starts off with the employees.

Overview

14
14
years of professional experience

Work History

Assistant Food Service Director

City of Malden
08.2023 - Current
  • Sysco ordering
  • Goldstar ordering
  • SID Wainer ordering
  • DOD ordering
  • Processing NSLP applications
  • Processing SFSP application
  • DESE experience
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Developed strategies to improve food service levels for busy facility handling 6000 meals each day.
  • Worked with qualified chef to diversify menu with new offerings.
  • Ensured timely and accurate completion of all necessary food service documentation, including inventory records, order forms, and financial statements.
  • Optimized workflow in the kitchen through strategic planning of equipment layout, prep stations, and storage areas.
  • Coordinated catering services for special events, providing exceptional food quality and presentation within budget constraints.
  • Payroll
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Assisted in budget management for optimal food service operations and cost reduction.
  • Enforced strict adherence to portion control guidelines as part of cost-saving measures without compromising on customer satisfaction.
  • Managed staff scheduling efficiently to ensure proper coverage during peak hours while minimizing labor costs.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Operations Manager

City of Malden
08.2021 - 08.2023
  • Collaborated with chefs to create innovative menu offerings that catered to diverse clientele preferences.
  • Implemented strict food safety protocols, maintaining a clean and hygienic work environment at all times.
  • Enhanced customer satisfaction by implementing efficient food service processes and procedures.
  • Managed inventory control and procurement processes to maintain optimal stock levels and reduce costs.
  • Mentored junior team members, fostering a positive work culture built on collaboration and mutual support.
  • Developed comprehensive training programs for new hires, ensuring consistency in service quality.
  • Maintained strict adherence to local, state, and federal regulations governing food service establishments, ensuring full compliance at all times.
  • Coordinated event catering services, liaising closely with clients to deliver tailored solutions that exceeded expectations.
  • Optimized staffing schedules to ensure adequate coverage during peak hours without compromising on efficiency or employee satisfaction.
  • Streamlined kitchen operations for increased productivity and reduced food waste.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw training of more than 119 team members.
  • Reviewed and approved employee schedules and timesheets.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Purchased food and cultivated strong vendor relationships.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.

Head Cook

City of Malden
04.2016 - 08.2021
  • Placed orders to restock items before supplies ran out.
  • Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
  • Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
  • Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
  • Created visually appealing plate presentations to enhance the overall dining experience for guests.
  • Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
  • Increased efficiency in kitchen, introducing pre-prep system that sped up meal preparation times.
  • Boosted team morale and reduced turnover, conducting regular training sessions on culinary techniques and kitchen safety.
  • Evaluated employee performance regularly, providing constructive feedback for improvement.
  • Set up and broke down kitchen for service.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Monitored food production to verify quality and consistency.
  • Evaluated food products to verify freshness and quality.
  • Coordinated with team members to prepare orders on time.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Disciplined and dedicated to meeting high-quality standards.
  • Union Rep for 115 employees

Cafeteria Worker

City of Malden
08.2011 - 04.2016
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Assisted with bussing tables and cleaning up spills.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Education

Revere High Schoool
Revere, MA
06-1999

Skills

  • Sanitation standards
  • Food presentation
  • Food safety compliance
  • Allergen awareness
  • Ordering supplies
  • Scheduling and rostering
  • Health inspections
  • Nutrition
  • Employee coaching
  • ServSafe Certified
  • Catering management
  • Budgeting and cost control
  • Inventory management
  • Special diets
  • Nutrition education
  • Teamwork
  • Customer service
  • Time management
  • Reliable and responsible
  • Attention to detail
  • Multitasking
  • Collaboration and teamwork
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Cash handling
  • Food preparation
  • Safe food handling
  • Money handling
  • Decision-making
  • Effective communication
  • Scheduling staff
  • Employee supervision
  • Delegating assignments and tasks
  • Operational efficiency
  • Task prioritization
  • Work Planning and Prioritization
  • Supply ordering and management
  • Health and safety regulations
  • Monitoring food preparation
  • Coaching and mentoring
  • Recruitment and hiring
  • Operations management
  • Scheduling
  • Training and onboarding
  • Staff training
  • Food plating and presentation
  • Employee performance evaluations
  • Inventory control
  • Staff supervision
  • Time management abilities
  • Managing deliveries
  • Cost controls
  • Written communication

Timeline

Assistant Food Service Director

City of Malden
08.2023 - Current

Operations Manager

City of Malden
08.2021 - 08.2023

Head Cook

City of Malden
04.2016 - 08.2021

Cafeteria Worker

City of Malden
08.2011 - 04.2016

Revere High Schoool

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