Nicole Jones
Revere,MA
Summary
I've been with a Public School department going on 15 years. Started off as a cafeteria worker, a head cook, an operations manager, and now an assistant director. I started off managing a team of 10, to being a union rep to all 119 of them , and to now managing 122 of them. There are 6 elementary school kitchens, 1 high school, 1 Pre K we satellite food and also a daycare we satellite to. As you can see I have an extensive background in experience but there is always more to learn and that is where I am at in my career right now. I want to challenge myself with a different district that has more schools. See if I can make a difference of course not only in the students lives but more importantly the employees lives. A lot of us tend to forget that it starts off with the employees.
Overview
14
14
years of professional experience
Work History
Assistant Food Service Director
City of Malden
Malden, MA
08.2023 - Current
- Sysco ordering
- Goldstar ordering
- SID Wainer ordering
- DOD ordering
- Processing NSLP applications
- Processing SFSP application
- DESE experience
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed strategies to improve food service levels for busy facility handling 6000 meals each day.
- Worked with qualified chef to diversify menu with new offerings.
- Ensured timely and accurate completion of all necessary food service documentation, including inventory records, order forms, and financial statements.
- Optimized workflow in the kitchen through strategic planning of equipment layout, prep stations, and storage areas.
- Coordinated catering services for special events, providing exceptional food quality and presentation within budget constraints.
- Payroll
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Assisted in budget management for optimal food service operations and cost reduction.
- Enforced strict adherence to portion control guidelines as part of cost-saving measures without compromising on customer satisfaction.
- Managed staff scheduling efficiently to ensure proper coverage during peak hours while minimizing labor costs.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Operations Manager
City of Malden
Malden, MA
08.2021 - 08.2023
- Collaborated with chefs to create innovative menu offerings that catered to diverse clientele preferences.
- Implemented strict food safety protocols, maintaining a clean and hygienic work environment at all times.
- Enhanced customer satisfaction by implementing efficient food service processes and procedures.
- Managed inventory control and procurement processes to maintain optimal stock levels and reduce costs.
- Mentored junior team members, fostering a positive work culture built on collaboration and mutual support.
- Developed comprehensive training programs for new hires, ensuring consistency in service quality.
- Maintained strict adherence to local, state, and federal regulations governing food service establishments, ensuring full compliance at all times.
- Coordinated event catering services, liaising closely with clients to deliver tailored solutions that exceeded expectations.
- Optimized staffing schedules to ensure adequate coverage during peak hours without compromising on efficiency or employee satisfaction.
- Streamlined kitchen operations for increased productivity and reduced food waste.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw training of more than 119 team members.
- Reviewed and approved employee schedules and timesheets.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
Head Cook
City of Malden
Malden, MA
04.2016 - 08.2021
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
- Adhered to strict dietary restrictions when creating customized meal options for guests with allergies or preferences.
- Collaborated with dining room staff to ensure seamless communication between front-and back-of-house operations.
- Created visually appealing plate presentations to enhance the overall dining experience for guests.
- Successfully managed special events catering, coordinating with clients to develop custom menus tailored to specific needs.
- Increased efficiency in kitchen, introducing pre-prep system that sped up meal preparation times.
- Boosted team morale and reduced turnover, conducting regular training sessions on culinary techniques and kitchen safety.
- Evaluated employee performance regularly, providing constructive feedback for improvement.
- Set up and broke down kitchen for service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Monitored food production to verify quality and consistency.
- Evaluated food products to verify freshness and quality.
- Coordinated with team members to prepare orders on time.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Disciplined and dedicated to meeting high-quality standards.
- Union Rep for 115 employees
Cafeteria Worker
City of Malden
Malden, MA
08.2011 - 04.2016
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Assisted with bussing tables and cleaning up spills.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
Revere High Schoool
Revere, MA06-1999
Skills
- Sanitation standards
- Food presentation
- Food safety compliance
- Allergen awareness
- Ordering supplies
- Scheduling and rostering
- Health inspections
- Nutrition
- Employee coaching
- ServSafe Certified
- Catering management
- Budgeting and cost control
- Inventory management
- Special diets
- Nutrition education
- Teamwork
- Customer service
- Time management
- Reliable and responsible
- Attention to detail
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Cash handling
- Food preparation
- Safe food handling
- Money handling
- Decision-making
- Effective communication
- Scheduling staff
- Employee supervision
- Delegating assignments and tasks
- Operational efficiency
- Task prioritization
- Work Planning and Prioritization
- Supply ordering and management
- Health and safety regulations
- Monitoring food preparation
- Coaching and mentoring
- Recruitment and hiring
- Operations management
- Scheduling
- Training and onboarding
- Staff training
- Food plating and presentation
- Employee performance evaluations
- Inventory control
- Staff supervision
- Time management abilities
- Managing deliveries
- Cost controls
- Written communication
Timeline
Assistant Food Service Director
City of Malden
08.2023 - Current
Operations Manager
City of Malden
08.2021 - 08.2023
Head Cook
City of Malden
04.2016 - 08.2021
Cafeteria Worker
City of Malden
08.2011 - 04.2016
Revere High Schoool