Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Jordan

Methuen,MA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings, as well as private dining events. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Homeschool Teacher

Myself
08.2020 - Current
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
  • Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
  • Encouraged intellectual curiosity by incorporating stimulating topics outside traditional subject matter into lesson plans.
  • Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
  • Supported social-emotional growth by integrating character education lessons that foster empathy, resilience and selfawareness.
  • Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
  • Fostered a positive learning environment, promoting open communication and active participation among students.

Private Dining Server

Copper Door Restaurant
12.2023 - 04.2025
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Continuously updated wine knowledge by attending industry events, seminars and tastings, ensuring relevancy and accurate information when assisting customers.
  • Trained staff on wine knowledge and tasting techniques, enhancing overall customer experience.

Server

Copper Door Restaurant
06.2023 - 04.2025
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Red's Kitchen & Tavern
07.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Pastry Chef

Piro's Bakery
06.2022 - 11.2022
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
  • Implemented efficient production techniques, reducing waste and improving overall pastry quality.
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Managed in-store, pick-up orders and catering needs.

Bakery Clerk

Market Basket
07.2021 - 06.2022
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.

Second Grade Teacher

Fellowship Christian Academy
07.2018 - 07.2020
  • Created a welcoming classroom atmosphere by establishing clear expectations and routines, promoting a sense of belonging among students.
  • Collaborated with colleagues to develop cross-curricular projects, fostering critical thinking skills and interdisciplinary learning.
  • Built positive relationships with parents to involve families in educational process.
  • Differentiated instruction to meet the unique learning needs of each student, ensuring all students were able to access the curriculum successfully.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-world examples.
  • Incorporated hands-on activities and interactive games into lessons, stimulating student interest and engagement in course materials.

Patient Care Technician

Holy Family Hospital Methuen
02.2012 - 06.2018
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed EKGs and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

Education

No Degree - Child Education

Abeka
Pensacola, FL
05-2018

GED -

Northern Essex Community College
Haverhill, MA
11-2009

Skills

  • Lesson planning
  • Online teaching tools
  • Parent-teacher communication
  • Teaching strategies
  • CPR certification
  • Blood glucose testing
  • Vital signs monitoring
  • Patient observation
  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Wine Knowledge
  • Extensive liquor knowledge
  • Ingredient knowledge
  • Pastry preparation
  • Pastry techniques
  • Strong teamwork
  • Time management
  • Problem-solving
  • Friendly, positive attitude

Timeline

Private Dining Server

Copper Door Restaurant
12.2023 - 04.2025

Server

Copper Door Restaurant
06.2023 - 04.2025

Server

Red's Kitchen & Tavern
07.2022 - 05.2023

Pastry Chef

Piro's Bakery
06.2022 - 11.2022

Bakery Clerk

Market Basket
07.2021 - 06.2022

Homeschool Teacher

Myself
08.2020 - Current

Second Grade Teacher

Fellowship Christian Academy
07.2018 - 07.2020

Patient Care Technician

Holy Family Hospital Methuen
02.2012 - 06.2018

No Degree - Child Education

Abeka

GED -

Northern Essex Community College

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Nicole Jordan