Nicole Jordan
San Diego,CA
Summary
Results-driven Trustee Sales Officer with over 20 years in loan servicing and compliance. Exceptional skills in complex problem-solving, staff mentoring, and quality control. Dedicated to fostering collaboration and driving operational excellence.
Overview
31
31
years of professional experience
Work History
Trustee Sales Officer
Quality Loan Service Corporation
2002.01 - Current
- Managed loan processing operations to ensure compliance with regulatory standards.
- Maintained quality control measures to enhance accuracy of loan documentation.
- Analyzed loan files for discrepancies, providing solutions to mitigate risks.
- Skilled at working independently and collaboratively in a team environment.
- Evaluated operational workflows, identifying areas for improvement and driving process enhancements.
- Resolved escalated borrower inquiries by working closely with client to address concerns regarding the foreclosure process or proposed loss mitigation options.
- Established strong relationships with external vendors, such as attorneys, real estate agents, and title companies.
- Collaborated with legal counsel to ensure proper handling of complex or contested foreclosures, protecting both company interests and borrower rights.
- Fostered a positive work environment by promoting open communication channels between team members and providing regular feedback on individual performance.
- Ensured compliance with federal, state, and local regulations by conducting thorough audits of all foreclosure cases and processes.
- Reviewed foreclosure reports for out-of-standard or approaching timelines and addressed inconsistencies.
Family Daycare Provider
Self-employeed
1998.03 - 2001.12
Assistant Trustee Sales
Cal-Western Reconveyance
1995.02 - 1998.03
Education
High School Diploma -
Samuel F.B. Morse High School
San Diego, CASkills
- Work coordination
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Performance management
- Conflict resolution
- Regulatory compliance
- Attention to detail
- Positive attitude
- Strong customer service skills
Timeline
Trustee Sales Officer
Quality Loan Service Corporation
2002.01 - Current
Family Daycare Provider
Self-employeed
1998.03 - 2001.12
Assistant Trustee Sales
Cal-Western Reconveyance
1995.02 - 1998.03
High School Diploma -
Samuel F.B. Morse High School