Nicole Jordan
San Diego,CA
Summary
Results-driven Trustee Sales Officer with over 20 years in loan servicing and compliance. Exceptional skills in complex problem-solving, staff mentoring, and quality control. Dedicated to fostering collaboration and driving operational excellence.
Overview
31
31
years of professional experience
Work History
Trustee Sales Officer
Quality Loan Service Corporation
San Diego, CA
01.2002 - Current
- Managed loan processing operations to ensure compliance with regulatory standards.
- Maintained quality control measures to enhance accuracy of loan documentation.
- Analyzed loan files for discrepancies, providing solutions to mitigate risks.
- Skilled at working independently and collaboratively in a team environment.
- Evaluated operational workflows, identifying areas for improvement and driving process enhancements.
- Resolved escalated borrower inquiries by working closely with client to address concerns regarding the foreclosure process or proposed loss mitigation options.
- Established strong relationships with external vendors, such as attorneys, real estate agents, and title companies.
- Collaborated with legal counsel to ensure proper handling of complex or contested foreclosures, protecting both company interests and borrower rights.
- Fostered a positive work environment by promoting open communication channels between team members and providing regular feedback on individual performance.
- Ensured compliance with federal, state, and local regulations by conducting thorough audits of all foreclosure cases and processes.
- Reviewed foreclosure reports for out-of-standard or approaching timelines and addressed inconsistencies.
Family Daycare Provider
Self-employeed
San Diego, CA
03.1998 - 12.2001
Assistant Trustee Sales
Cal-Western Reconveyance
El Cajon, CA
02.1995 - 03.1998
Education
High School Diploma -
Samuel F.B. Morse High School
San Diego, CASkills
- Work coordination
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Task delegation
- Performance management
- Conflict resolution
- Regulatory compliance
- Attention to detail
- Positive attitude
- Strong customer service skills
Timeline
Trustee Sales Officer
Quality Loan Service Corporation
01.2002 - Current
Family Daycare Provider
Self-employeed
03.1998 - 12.2001
Assistant Trustee Sales
Cal-Western Reconveyance
02.1995 - 03.1998
High School Diploma -
Samuel F.B. Morse High School