Nicole Juarez
Centralia,WA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
Tumwater Family Practice
08.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Drafted common document templates to reduce time spent creating documents from scratch.
Medical Assistant Lead
Steck Medical Group
10.2018 - 04.2020
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved patient problems and complaints.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Medical Assistant
Washington Orthopaedic Center
03.2017 - 09.2018
- Accurate record keeping utilizing EHR: Greenway
- Responsible for sending referrals, surgery orders, lab orders and radiology orders as well as fitting DME
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Registered patients and completed associated paperwork for accurate records.
- Answered phone calls and messages for 4 physicians while scheduling appointments, and handling patient inquiries.
Medical Assistant/Scribe
Olympia Orthopedic Associates
09.2016 - 03.2017
- Accurate record keeping utilizing EHR: AthenaNet
- Provide services as a scribe for some of the providers
- Determined information to be included in reports.
- Handled multiple projects simultaneously, providing patient's with prompt and high-quality service.
- Utilized templates and macros to streamline transcription processes.
- Maintained accurate and complete medical records to comply with regulations and standards.
Front Desk Agent
Quality Inn
01.2016 - 01.2017
- Review customer accounts to assure appropriate changes were made, timely and accurately
- Daily management of inventory records and filing
- Perform audit reports.
- Kept accounts in balance and ran daily reports to verify totals.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Medical Assistant Extern
Olympia Orthopedic Associates
07.2016 - 11.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected histories, vitals, and current complaints via patient interviews.
Certified Nursing Assistant
Maxim Healthcare
01.2014 - 01.2016
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Successfully negotiated client contract renewals to create increased revenue.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Responded quickly and calmly in emergency situations.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
ER Medical Scribe
Providence Centralia Hospital
08.2015 - 12.2015
- Accurately and thoroughly documented medical visits and procedures as they are being performed by the physician.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Used Epic system to input information into computerized patient record system.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Nursing Assistant
Liberty Country Place
01.2012 - 01.2014
- Electronic charting after doing resident care
- Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
- Scanned paper documents into computer and assigned identification numbers to simplify tracking process.
- Followed confidentially regulations to maintain privacy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Great Wolf Lodge
Guest Service Agent
01.2012 - 01.2013
- Responsible for answering multiple inbound calls and routing them to the appropriate location
- Reviewed customer accounts to assure appropriate changes were made, timely and accurately
- Daily management of inventory records and filing
- Offered new and additional services to customers to exceed their experience
- Organization of records for customer interactions and transactions
- As well as recording the details of inquiries, complaints, comments and actions taken.
Certified Nursing Assistant
Welcome Home, Adult Family Home
01.2010 - 01.2011
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Performed data entry and completed proper paperwork.
- Assurance of customer privacy and confidentiality
- Arranged hospital admissions and laboratory/radiology services.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Completed physical inventory counts each month.
Customer Service Representative
Verizon Wireless
01.2007 - 01.2008
- Responsible for answering multiple inbound calls and routing them to the appropriate location
- Reviewed customer accounts to assure appropriate changes were made, timely and accurately
- Offered new and additional services to customers to exceed their experience.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Education
Associates in Liberal Arts -
Golden West College
Huntington Beach, CACertificate in Medical Assisting - undefined
Charter College
Lacey, WA11.2016
Certified Nursing Assistant (CNA) -
Centralia College
Centralia, WA01.2010
Certificate in Medical Front Office
Centralia College
Centralia, WA05.2011
Skills
- Medical Billing
- Inventory Management
- Indirect Patient Care
- Patient-focused care
- Scheduling and calendar management
- Document Control
- Document Management
- Administrative Skills
- Data Entry
- Billing and coding
Certification
- Medical Assistant-Certified, CM.60704927
- Nationally Certified Medical Assistant, NCCT: 972895
- Nursing Assistant-Certified, NC 60177632
- BLS/CPR, 6/2022
Timeline
Medical Assistant
Tumwater Family Practice
08.2020 - Current
Medical Assistant Lead
Steck Medical Group
10.2018 - 04.2020
Medical Assistant
Washington Orthopaedic Center
03.2017 - 09.2018
Medical Assistant/Scribe
Olympia Orthopedic Associates
09.2016 - 03.2017
Medical Assistant Extern
Olympia Orthopedic Associates
07.2016 - 11.2016
Front Desk Agent
Quality Inn
01.2016 - 01.2017
ER Medical Scribe
Providence Centralia Hospital
08.2015 - 12.2015
Certified Nursing Assistant
Maxim Healthcare
01.2014 - 01.2016
Certified Nursing Assistant
Liberty Country Place
01.2012 - 01.2014
Great Wolf Lodge
Guest Service Agent
01.2012 - 01.2013
Certified Nursing Assistant
Welcome Home, Adult Family Home
01.2010 - 01.2011
Customer Service Representative
Verizon Wireless
01.2007 - 01.2008
Associates in Liberal Arts -
Golden West College
Certificate in Medical Assisting - undefined
Charter College
Certified Nursing Assistant (CNA) -
Centralia College
Certificate in Medical Front Office
Centralia College
- Medical Assistant-Certified, CM.60704927
- Nationally Certified Medical Assistant, NCCT: 972895
- Nursing Assistant-Certified, NC 60177632
- BLS/CPR, 6/2022
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