Nicole Jude
Telehealth Intern
Inez,KY
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
13
13
years of professional experience
4053
4053
years of post-secondary education
Work History
Telehealth Intern
Addiction Recovery Care
Inez, KY
12.2025 - Current
- Facilitated client connections to provider appointments.
- Monitored and recorded vital signs to ensure patient health and safety.
- Collaborated with nurses to enhance patient support and operational efficiency.
- Facilitated distribution of appointment cards to clients and coordinated timely arrivals for scheduled appointments.
In Home Caregiver
Pam Phelps
Catlettsburg, Kentucky
09.2019 - 03.2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and documented client health status, reporting changes to family members.
- Developed personalized care plans in collaboration with healthcare professionals.
- Administered medication according to prescribed schedules, maintaining accuracy and compliance.
- Implemented engaging activities to enhance cognitive function and social interaction.
- Coordinated transportation for medical appointments, enhancing client access to services.
- Fostered strong relationships with clients and families, promoting trust and communication.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Followed nutritional plans to prepare optimal meals.
- Developed strong rapport with clients by demonstrating active listening skills and exhibiting genuine empathy toward their needs or concerns.
- Provided transportation and appointments management.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations.
- Maintained detailed records of client information, including medical history, personal preferences, goals, and care plan updates.
- Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
Hotel Front Desk Clerk
Super 8 Motel
Louisa, Kentucky
03.2013 - 09.2019
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Collected room deposits, fees, and payments.
- Monitored security cameras to maintain safety and security of guests and hotel.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Streamlined reservations process for improved accuracy and guest experience.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Promoted company loyalty programs effectively at the front desk area leading to an increase in membership enrollments and repeat business.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
Education
Associates in Human Services - Human Services
Millard College
Louisa, KY08-2027
GED -
Martin County Adult Education
Inez, KY08.2025
Skills
Teamwork and collaboration
Fast learner
Computer skills
Problem-solving
Adaptability and flexibility
Presentations
Interpersonal and social skills
Goal-oriented mindset
Multitasking and organization
Microsoft Office Suite
Scheduling
Client relationships
Timeline
Telehealth Intern
Addiction Recovery Care
12.2025 - Current
In Home Caregiver
Pam Phelps
09.2019 - 03.2024
Hotel Front Desk Clerk
Super 8 Motel
03.2013 - 09.2019
Associates in Human Services - Human Services
Millard College
GED -
Martin County Adult Education