Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Juhnke

Joliet,MT

Summary

Professional maintenance leader with comprehensive expertise in facility management, equipment upkeep, and safety protocols. Proven ability to lead teams effectively, ensuring optimal performance and reliability. Strong skills in preventive maintenance, troubleshooting, and project management. Known for adaptability and results-driven approach, consistently meeting organizational goals and enhancing operational efficiency.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Head of Maintenance and Custodial

Joliet Public School
10.2023 - Current
  • Obtained Boiler License through the State of Montana to ensure the school is in compliance with Boiler operations and HVAC
  • Removed outdoor debris and yard clippings to properly maintain grounds.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Repair and maintain all aspects of the school: door locks, furniture fixes, bleacher repair,
  • Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
  • Conducted regular facility inspections to identify areas of improvement and maintain compliance with industry standards.
  • Enhanced overall facility appearance with regular upkeep and preventative measures, ensuring a clean and welcoming environment for staff and visitors.
  • Increased team morale through effective communication, recognition of achievements, and fostering professional growth opportunities for staff members.
  • Oversaw vendor relationships for outsourced maintenance tasks, ensuring quality control and adherence to budgetary constraints.
  • Introduced new technologies into the maintenance process that increased efficiency while decreasing labor demands.
  • Managed inventory levels of spare parts and supplies, optimizing procurement processes to minimize costs without compromising operations.
  • Managed a team of technicians, ensuring consistent high-quality performance in maintaining and repairing equipment.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
  • Logged all data from our department for accounts payable
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Coordinated with outside vendors to provide supplies and equipment for staff.

Paraprofessional

Joliet Public School
08.2017 - 10.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
  • Provided one-on-one support to students with special needs, fostering supportive learning environment.
  • Adapted teaching materials for special education students, meeting diverse learning needs.
  • Participated in professional development workshops, continuously improving teaching skills.

Daycare /Lead Preschool Teacher

Precious Wonders Childcare
07.2014 - 08.2017
  • Created a nurturing atmosphere that supported social-emotional growth through positive interactions and empathetic responses to children''s needs.
  • Coordinated with colleagues on curriculum planning efforts, aligning content across classrooms to ensure consistency in learning objectives.
  • Ensured safety within the daycare facility by conducting regular inspections for hazards and adhering to strict health guidelines.
  • Participated in ongoing professional development opportunities to enhance teaching skills and stay current on best practices in early childhood education.
  • Provided exceptional customer service to parents by addressing concerns promptly, professionally, and with empathy, ensuring a positive experience for all families enrolled in the daycare program.
  • Enhanced child development by implementing age-appropriate learning activities and playtime experiences.
  • Maintained detailed records of each child''s developmental milestones, dietary requirements, allergies, and other pertinent information.
  • Sustained a clean and organized environment that met state regulations by performing regular maintenance tasks throughout the facility.
  • Organized special events such as holiday parties or field trips to enhance the overall daycare experience for children and their families.
  • Promoted positive behavior among children with consistent reinforcement and redirection techniques.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Implemented curriculum to enhance classes with learning-focused activities.

Preschool Teacher

The Sunshine Academy
01.2011 - 07.2014
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
  • Allowed for ample outdoor discovery time in schedule each day.
  • Enhanced student reading skills by implementing engaging literacy activities and utilizing age-appropriate books.
  • Nurtured creativity in students by incorporating arts and crafts into curriculum, showcasing their talents.
  • Encouraged critical thinking and problem-solving skills with specially designed activities and games.

Patient Service Specialist

Billings Clinic
06.2007 - 06.2011
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.

Assistant Manager/ Wedding Coordinator

Gainans Flowers
08.1999 - 08.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Implemented seasonal promotions that attracted new clientele and increased overall sales during peak periods.
  • Collaborated with bridal couple to achieve expectations and vision for wedding.
  • Scheduled appointments with potential clients to discuss wedding plans.
  • Helped bridal couple select wedding decorations and floral arrangements.
  • Increased customer satisfaction by providing personalized floral design consultations and recommendations.
  • Streamlined order processing by maintaining accurate inventory records and closely monitoring stock levels.

Education

High School Diploma -

Billings Christian School
Billings, MT
05.1999

Skills

  • Facility Managemant
  • Customer Service
  • Multitasking Abilities
  • Organizational Skills
  • Team Leadership
  • Decision-Making
  • Microsoft Office
  • Self Motivation
  • Problem Identification
  • Professionalism
  • Verbal and written communication

Certification

  • Boiler Operator Certification
  • First Aid Certification

Timeline

Head of Maintenance and Custodial

Joliet Public School
10.2023 - Current

Paraprofessional

Joliet Public School
08.2017 - 10.2023

Daycare /Lead Preschool Teacher

Precious Wonders Childcare
07.2014 - 08.2017

Preschool Teacher

The Sunshine Academy
01.2011 - 07.2014

Patient Service Specialist

Billings Clinic
06.2007 - 06.2011

Assistant Manager/ Wedding Coordinator

Gainans Flowers
08.1999 - 08.2007

High School Diploma -

Billings Christian School

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Nicole Juhnke