Nicole Jungersen
Adkins,TX
Summary
Self-motivated Delivery Manager experienced in managing projects, fixing reliability issues and managing budgets. Committed to service delivery initiatives, creating agile product management methods. Strong leader devoted to positive change. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Delivery Manager
RafterOne
Portsmouth, NH
10.2019 - Current
- Coordinated resources across multiple teams to ensure successful completion of projects on time and within budget.
- Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support of software applications.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Monitored customer feedback throughout the product lifecycle to ensure satisfaction with delivered products or services.
- Identified areas for improvement in existing processes or procedures related to software delivery.
- Managed performance issues with delivery team members.
- Coached professional development opportunities for team members with career development plans.
- Developed and maintained relationships with external stakeholders to ensure smooth delivery of projects.
Director of Sales Technology
Filtration Group
Austin, TX
02.2016 - 08.2019
- Established processes to ensure efficient workflow throughout the organization.
- Created customized reports and dashboards to track sales performance metrics.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Facilitated classroom instruction for groups up to 30 students.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
Sr. Business Analyst (Consultant)
Home Depot
Austin, TX
09.2015 - 11.2016
- Analyzed existing systems and processes, identified gaps and recommended improvements.
- Reviewed system design specifications for completeness, accuracy, consistency, traceability and usability.
- Assisted in developing strategies for improving customer service operations efficiency.
- Produced reports summarizing findings from data analysis activities to facilitate informed decisions making.
Saleforce.com Analyst
NFP
Austin, TX
06.2014 - 08.2015
- Identified and resolved complex issues related to data integrity, user access rights, security, system configurations.
- Created custom objects, fields, formulas, validation rules, workflow rules, page layouts in Salesforce according to user requirements.
- Developed reports and dashboards in Salesforce to provide insights into customer behavior and sales performance.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Provided technical support to internal users on Salesforce issues or questions.
Education
Some College (No Degree) - Speech Communications
Texas A&M University
College Station, TXSkills
- Strong Interpersonal and Communication Skills
- Coaching and Mentoring
- Team Leadership
- Business Analytics
- Training Oversight
Timeline
Delivery Manager
RafterOne
10.2019 - Current
Director of Sales Technology
Filtration Group
02.2016 - 08.2019
Sr. Business Analyst (Consultant)
Home Depot
09.2015 - 11.2016
Saleforce.com Analyst
NFP
06.2014 - 08.2015
Some College (No Degree) - Speech Communications
Texas A&M University
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