Nicole Kadlek
Anderson,US
Summary
Knowledgeable Automotive Service Technician with solid foundation in automotive repair and maintenance. Demonstrated ability to diagnose and resolve complex mechanical issues, ensuring vehicles operate safely and efficiently. Proven record of using problem-solving skills and technical expertise to deliver high-quality service. Automotive professional with robust background in vehicle diagnostics and repair. Proven ability to enhance team collaboration and deliver consistent, high-quality results. Renowned for adaptability and reliability in meeting evolving automotive service needs, with strong skills in problem-solving and technical repairs.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Automotive Technician
JR's Automotive Repair and Service
09.2021 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance services, ensuring vehicle safety and reliability.
- Collaborated with team members to streamline repair processes and reduce turnaround time.
- Mentored junior technicians in best practices for automotive repairs and diagnostics.
- Implemented quality control measures to enhance service accuracy and customer satisfaction.
- Managed parts inventory, optimizing supply levels for efficient workflow management.
- Developed training programs for new hires, focusing on safety protocols and technical skills.
- Led initiatives to adopt new technologies, improving overall workshop efficiency and productivity.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Performed safety and emissions inspections.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Completed customer orders and warranty services according to manufacturer specifications.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Reduced repeat repair visits by implementing thorough quality control checks.
- Streamlined parts inventory process, ensuring quick access to necessary components.
- Improved customer satisfaction by providing precise and timely repair updates.
- Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
- Boosted team morale and productivity through effective communication and leadership.
- Conducted routine maintenance checks for improved vehicle safety and longevity.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Increased workshop efficiency with organization of tools and equipment.
- Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
- Customized vehicles to owner specifications, enhancing driving experience.
- Enhanced workshop safety by adhering to and promoting best practices.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
- Enhanced vehicle performance by conducting detailed diagnostic procedures.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Repaired and replaced worn and damaged components.
- Streamlined service scheduling to minimize customer wait times.
- Assisted in selection of quality parts and supplies, ensuring repair durability.
Parts Service Manager
AutoZone
03.2021 - 10.2025
- Oversaw parts inventory management to ensure optimal stock levels and availability.
- Implemented process improvements that enhanced operational efficiency in parts delivery.
- Trained and mentored team members on customer service best practices and product knowledge.
- Developed strategic relationships with suppliers to improve procurement processes and reduce costs.
- Analyzed sales data to identify trends, informing inventory purchasing decisions.
- Coordinated with cross-functional teams to streamline service operations and resolve customer issues.
- Led initiatives to enhance workplace safety standards among service staff and warehouse operations.
- Evaluated employee performance, providing constructive feedback to drive professional development and engagement.
- Streamlined the ordering process for better accuracy and faster turnaround times, resulting in improved customer experiences.
- Implemented an effective inventory tracking system to reduce stock discrepancies and optimize storage space utilization.
- Established a comprehensive parts catalog, making it easier for staff members to quickly locate specific products for customers'' needs.
- Organized regular promotional events and special offers to drive increased sales activity within the department.
- Oversaw the hiring, onboarding, and ongoing performance management of parts department staff members, cultivating a high-performing team capable of meeting organizational goals.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms to minimize costs and ensure consistent availability of parts.
- Provided exceptional customer service by resolving complaints promptly and professionally, maintaining a high level of overall satisfaction among clients.
- Collaborated with service technicians to quickly diagnose issues and source required replacement parts, minimizing vehicle downtime for customers.
- Continuously analyzed competitor pricing structures and market trends to inform strategic adjustments designed to maintain or improve profitability within the parts business segment.
- Enhanced customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Ensured compliance with relevant industry regulations by keeping abreast of changes in legislation and implementing necessary updates to departmental processes.
- Conducted regular audits of inventory levels to identify slow-moving or obsolete items, implementing strategies to liquidate excess stock or return it to suppliers when necessary.
- Created detailed reports on sales trends, inventory levels, and supplier performance, using data-driven insights to inform future purchasing decisions.
- Conducted regular meetings with staff members to communicate objectives, share best practices, and solicit feedback for continuous improvement efforts within the department.
- Assisted in the development of annual budgets for the parts department by analyzing historical data and projecting future requirements based on anticipated demand patterns.
- Managed a team of parts specialists, providing ongoing training and support to improve performance and productivity.
- Maintained a clean, organized workspace conducive to efficient operations while demonstrating professionalism at all times.
- Increased sales revenue by identifying opportunities for upselling additional products or services during customer interactions.
- Developed a strong working knowledge of the full range of products carried by the company, enabling the provision of accurate information and recommendations to customers.
Automotive Retail Parts Pro
Advanced Auto Parts
02.2020 - 03.2021
- Manage key holder duties with focus on safety and operational efficiency.
- Enhance customer satisfaction through expert parts advice and service.
- Streamline inventory processes, ensuring accurate stock levels.
- Utilize ASE certifications to diagnose and recommend quality automotive solutions.
- Communicate effectively to build strong customer and team relationships.
- Drive sales targets and service excellence as key holder, managing inventory, DIY services, and store operations for optimal customer satisfaction.
- Maintain high standards in store appearance, inventory management, and customer service while performing diverse automotive services and diagnostics.
- Leverage ASE certifications and deep automotive knowledge to provide expert diagnostics, recommend quality solutions, and enhance customer experience.
- Foster strong relationships with customers and team members, effectively communicating in English and Spanish to ensure seamless operations.
- Utilize advanced technical skills in parts lookup, sourcing, and POS systems to streamline processes and boost operational efficiency.
- Lead key holder operations, ensuring safety and efficiency while providing expert automotive advice to elevate customer satisfaction and drive sales growth.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Regional Concessions Manager
Bryan's Concessions
05.2017 - 01.2020
- Directed marketing campaigns, enhancing brand visibility and engagement significantly.
- Analyzed sales data to identify trends and improve location performance.
- Resolved customer complaints, fostering loyalty and operational improvements.
- Trained staff on product knowledge, boosting service capabilities and sales.
- Managed P&L, ensuring projects were completed on time and within budget.
- Implemented targeted training programs, optimized brand expansion initiatives, and revitalized teams to meet evolving business needs.
- Managed P&L, decreased discrepancies, and ensured timely project completion while staying under budget to maximize profitability.
- Fostered partnerships with industry leaders, strengthening collaborative efforts and promoting mutual profitability in the concessions sector.
- Spearheaded research on competitor products and trends, identifying new prospects and expanding brand presence in untapped territories.
- Pioneered data-driven marketing strategies, significantly boosting brand visibility and customer engagement in competitive concessions market.
- Leveraged sales data analysis to identify market trends, optimizing location performance and driving revenue growth across regional operations.
Pawn Broker
KT Pawn and Loan
03.2017 - 07.2018
- Managed eBay store with 500+ items, boosting revenue by optimizing listings and sales strategies.
- Facilitated loans up to $5000, ensuring alignment with customer needs and regulatory compliance.
- Conducted quarterly inventory audits, identifying and resolving discrepancies to maintain accuracy.
- Enhanced customer service by addressing inquiries on musical instruments, jewelry, and electronics.
- Managed online eBay store with 500+ items, boosting revenue. Processed loans up to $5000, collecting over $10,000 daily.
- Conducted quarterly inventory checks, ran reports, and monitored aging stock. Ensured compliance with local, state, and federal regulations in pawn operations.
- Assisted clients with merchandise inquiries, tailored loans to individual needs, and welcomed customers. Communicated issues with shop owners promptly.
- Generated new loan business through proactive client outreach. Rotated window displays weekly to maintain fresh, appealing storefront presentation.
- Evaluated item values for loans, verified payments and applications, and prevented fraud. Utilized state-mandated Pawn track system for accurate record-keeping.
- Optimized eBay store listings, driving revenue growth for 500+ items. Processed loans up to $5000, ensuring regulatory compliance and customer satisfaction.
Logistics Chief Specialist
United States Marine Corps
08.1999 - 02.2006
- Managed security systems, enhancing protection and saving $100,000 through cost initiatives.
- Conducted audits and risk analyses, identifying vulnerabilities and implementing countermeasures.
- Transported personnel and equipment effectively during military operations, ensuring mission success.
- Monitored data access and virus reports, maintaining secure and updated information systems.
- Led quality assurance programs, improving customer satisfaction and operational efficiency.
- Led security audits, identified vulnerabilities, and implemented robust countermeasures, resulting in enhanced data protection and risk mitigation for Marine Corps operations.
- Engineered cutting-edge security systems and programmable logic controls, revolutionizing information safeguarding protocols and firewall encryption methods.
- Conducted comprehensive risk analyses, devised strategic mitigation plans, and optimized security procedures, significantly reducing potential threats to sensitive data.
- Coordinated with cross-functional teams to transport troops and equipment during critical operations, ensuring seamless logistics support in challenging environments.
- Spearheaded operational improvements and cost-saving initiatives, resulting in $100,000 savings and addressing long-standing logistical challenges in the Marine Corps.
- Engineered advanced security systems and controls, enhancing data protection protocols and firewall encryption methods for Marine Corps operations.
Education
Certificate of Completion, Basic Training -
United States Marine Corps
Parris Island, SCBachelor of Science - Automotive Engineering
National Institute of Automotive Service Engineering
Midland, Michigan06-2010
Specialized Training School, Logistic Chief - undefined
United States Marine Corps
Camp Lejeune, SC01.2006
High School Diploma - undefined
Escanaba High School
Escanaba, MI01.1999
Skills
- Proven leadership in team settings
- Facilitating employee assessments
- Sales expertise
- Strategic goal setting
- Customer service expertise
- Inventory control expertise
- Experienced in automotive technology
- Expertise in diagnostic procedures
- Project management expertise
- Experienced in marketing strategies
- P&L Management (Experienced)
- Recruitment (Experienced)
- Brand Management (Experienced)
- Strategic Planning (Experienced)
- Risk Analysis (Experienced)
- Security Systems (Experienced)
- Quality Assurance (Experienced)
- Logistics (Experienced)
- Attention to detail
- Changing tires
- Strong work ethic
- Internal combustion engine servicing
- Engine repair
- Problem-solving
- Safety awareness
- Changing oil
- Valid Driver's license
- Hand and power tools
- Time management
- Brake systems understanding
- Preventive Maintenance
- Replacing parts
- Troubleshooting skills
- Parts replacement
- Fluid exchanges
- Customer service
- Brake systems
- Tire services
- Vehicle inspection
- Suspension systems
- Alignments experience
- System repairs
- Steering systems
- Vehicle inspections
- Heating and air conditioning
- Engine rebuilds
- Replacing filters
- Battery services
- Drivetrain repair
- Wheel alignments
- Electrical experience
- Emissions control
- Rebuilding engines
- Customer relations
- Advanced diagnostics
- Drivetrain and axle installation
- Automotive electronics
- Flexible schedule
- Physical stamina
- Estimating work
- Electrical systems
- Work Planning and Prioritization
- Quality assurance
- Operating air compressors
- Quality assurance inspections
- Soldering skills
- Welding and fabrication
- Maintaining records
- Maintenance scheduling
- Preparing work orders
- Calibrating systems
- Managing parts
- Hazardous waste management
- Manual transmissions
- Roadside repair
- Performance tuning
- Issue resolution
- Inventory organizing
- Chemical disposal
- Optimizing engine performance
- Service scheduling
- Repair quotes
- Relaying complex information
- ASE certification
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CST - Certified Service Technician
- AST - Advanced Service Technician
- ASE A1-A9
- ASE B1-8
LANGUAGES
English (Native)
Spanish (Novice)
American Sign Language (Novice)
Timeline
Automotive Technician
JR's Automotive Repair and Service
09.2021 - Current
Parts Service Manager
AutoZone
03.2021 - 10.2025
Automotive Retail Parts Pro
Advanced Auto Parts
02.2020 - 03.2021
Regional Concessions Manager
Bryan's Concessions
05.2017 - 01.2020
Pawn Broker
KT Pawn and Loan
03.2017 - 07.2018
Logistics Chief Specialist
United States Marine Corps
08.1999 - 02.2006
Specialized Training School, Logistic Chief - undefined
United States Marine Corps
High School Diploma - undefined
Escanaba High School
Certificate of Completion, Basic Training -
United States Marine Corps
Bachelor of Science - Automotive Engineering
National Institute of Automotive Service Engineering
ADDITIONAL INFORMATION
- ACHIEVEMENTS
- 15 Service medals with letters of accommodation from the USMC and the President of the United States
- 4 Service Awards for serving in the Iraq and Afghanistan wars
- Veteran of Operation Iraqi Freedom and Operation Enduring Freedom
- Pawn Broker licensed in all 50 states
- Indiana and Michigan liquor license
- Greet Greeter award
- 5 letters of accommodation from former commanding officers
- Corporate Spark recognized 11 times
- Customer first award received 6 times