Dynamic Business Membership Representative IV at Navy Federal Credit Union, recognized for exceptional performance through multiple awards, combines strong analytical and organizational skills to drive member engagement and ensure compliance with NCUA regulations. Expertise in fostering robust client relationships and implementing effective member recruitment and retention strategies consistently results in exceptional customer service outcomes. Proven leadership in initiating solutions to complex challenges guarantees superior support for members while facilitating seamless collaboration with teams to achieve organizational goals. Known for reliability, effective communication, and adept problem-solving abilities, this professional thrives in dynamic environments, consistently contributing to the organization's success.
Sustained Superior Award-2024 Consistently demonstrates service excellence. Exemplifies leadership by positively adapting to change that may cause distress to others, implementing solutions when needed, and serving as a mentor or example to team members., Cobb Award -2017 High level of dedication to member servicing, efficiency quality of service, members compliments and productivity., High Five Award 2017 exemplifying superior and personalized member experiences, driving ongoing improvements, empower Team members, or drive collaboration across the credit union.