Summary
Overview
Work History
Skills
Timeline
Awards
Generic

Nicole K Anderson

Front Royal,VA

Summary

Dynamic Business Membership Representative IV at Navy Federal Credit Union, recognized for exceptional performance through multiple awards, combines strong analytical and organizational skills to drive member engagement and ensure compliance with NCUA regulations. Expertise in fostering robust client relationships and implementing effective member recruitment and retention strategies consistently results in exceptional customer service outcomes. Proven leadership in initiating solutions to complex challenges guarantees superior support for members while facilitating seamless collaboration with teams to achieve organizational goals. Known for reliability, effective communication, and adept problem-solving abilities, this professional thrives in dynamic environments, consistently contributing to the organization's success.

Overview

9
9
years of professional experience

Work History

Business Membership Representative IV

Navy Federal Credit Union
04.2018 - Current
  • Mentor and provide guidance to other Members Service Reps -CCO
  • Ensure section awareness of Navy Federal products, services policies and procedures
  • Provided guidance for assist line and /or escalated calls technical expertise and appropriate account adjustment to resolve member’s concern.
  • Make certain the team is motivated to achieve/exceed goals and recognize them for strong performance and provide constructive feedback.
  • Demonstrate positive work environment, open communication and accountability.
  • Grow team capabilities, provide growth opportunities and guide career objectives.
  • Facilitated member inquiries, providing accurate information regarding products and services.
  • Assisted in onboarding new members, enhancing overall customer experience.
  • Collaborated with team members to enhance service delivery and streamline workflow efficiencies.
  • Educated members on financial products, contributing to informed decision-making and member satisfaction.
  • Assisted members in resolving account inquiries, providing exceptional customer service and support.
  • Facilitated member onboarding processes, ensuring compliance with credit union policies and procedures.

Volunteer

Navy Federal Credit Union
09.2016 - 09.2025
  • Assisted with 2 or more special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Big day Out, Toys for tots

Skills

  • Sounds judgement
  • Planning skills
  • Employee engagement
  • Analytical skills
  • Member service and support
  • Goal oriented
  • Knowledge of federal regulations
  • Organizational skills
  • Initiative
  • Time management
  • Knowledge of NCUA regulations
  • Problem-solving skills
  • Leadership capabilities
  • Interpreting instructions

Timeline

Business Membership Representative IV

Navy Federal Credit Union
04.2018 - Current

Volunteer

Navy Federal Credit Union
09.2016 - 09.2025

Awards

Sustained Superior Award-2024 Consistently demonstrates service excellence. Exemplifies leadership by positively adapting to change that may cause distress to others, implementing solutions when needed, and serving as a mentor or example to team members., Cobb Award -2017 High level of dedication to member servicing, efficiency quality of service, members compliments and productivity., High Five Award 2017 exemplifying superior and personalized member experiences, driving ongoing improvements, empower Team members, or drive collaboration across the credit union.

Nicole K Anderson