Nicole Kane

Supervised employees while helping with any tasks needed.

Made and executed decisions in absence of management.

Handled all refunds, voids, and customer complaints.

Made Sure all closing procedures were done properly and efficiently.

Completed all POS closing procedures, including counting and balancing out the register while ensuring all transactions matched out nightly report.

Completed deposit information for the morning, locked all money into the safe, double checked all important checklist items, set alarm and locked up the store safely.

Trained and mentored new employees to maximize team performance.

Trained new employees and delegated daily tasks and responsibilities.

completed cash and credit card transactions accurately using POS software.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Managed shift operations and monitored team performance to keep business profitable and running smoothly.

Enforced company policies and regulations with employees.

Completed daily financial activities and prepared weekly reports for management to inform correct decisions.

Handled extremely high call volume daily and provided assistance and support to all customers.

Scheduled all emergency and non-emergency calls needed.

Provided all customers with our Service Plan information and input all new contracts into our system.

Processed all service invoices daily and input all information to the customers accounts.

Assisted the service manager with daily reports that we used to track efficiency.