Nicole Karas
Barnegat,NJ
Summary
Proven Office Administrator and Banquet Sales Manager with a track record of enhancing operational efficiency at Enchanted Celebrations. Skilled in office administration and exceptional customer service, adept at managing schedules and coordinating events. Demonstrated ability to improve customer satisfaction and maintain confidentiality, showcasing strong organizational and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Office Administrator
Enchanted Celebrations
West Creek, NJ
01.2015 - Current
- Organized meetings, conferences, and other events as required.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Coordinated and managed daily administrative operations of the office.
- Greeted visitors warmly upon arrival at the office premises.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Maintained customer confidence and protected operations by keeping information confidential.
- Reviewed completed work to verify consistency, quality, and conformance.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Provided assistance with the planning of events such as staff meetings or conferences.
Banquet Sales Manager
Taste Catering
Ship Bottom, NJ
04.2009 - 11.2014
- Coordinated with outside vendors such as florists, DJs or photographers who may be required for certain events.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Assisted customers in selecting appropriate venues based on their individual requirements such as size or capacity of space needed.
- Assisted in the preparation of marketing materials such as flyers, brochures, menus and promotional items for use in attracting new business.
- Organized meetings between clients and catering managers to discuss menu options, decorations, music selection and other details regarding their event needs.
- Sent invoices to customers and collected payment for services.
- Participated in trade shows or other networking events to promote the company's banquet services offerings.
- Resolved customer complaints regarding sales and service.
- Provided exceptional customer service throughout the entire sales process.
- Created and presented proposals and built successful RFPs for new events.
- Created and maintained relationships with clients, vendors, and staff members in order to ensure successful events.
- Coordinated and prepared banquet linen, glassware, cutlery, china and equipment.
- Conducted tours of event facility to show customers and meeting planners venue setup and capabilities.
- Worked closely with clients to coordinate details and maximize satisfaction.
- Prepared banquet event orders by developing paperwork, contracts and floor plans.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Arts - Criminal Justice
Stockton University
Absecon, NJ05-2008
Skills
- Telephone reception
- Mail handling
- Database entry
- Scheduling
- Schedule and calendar management
- Technical support
- Hospitality and accommodation
- Business correspondence
- Office administration
- Inbound phone call handling
- Document scanning
- Administrative support
- Scheduling appointments
- Calendar management
Timeline
Office Administrator
Enchanted Celebrations
01.2015 - Current
Banquet Sales Manager
Taste Catering
04.2009 - 11.2014
Bachelor of Arts - Criminal Justice
Stockton University
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