NICOLE KARRER
Temecula,CA
Summary
As a committed administrative leader, I bring a proactive approach to problem-solving, strong communication skills, and a focus on relationship building to support both team cohesion and company success.
Overview
2026
2026
years of professional experience
Work History
Mixologist
Tresinos
Temecula, CA
01.2022 - Current
- Expertly prepare and serve a wide range of cocktails, wines, and beverages in compliance with liquor laws and safety regulations.
- Deliver exceptional customer service in a fast-paced environment, fostering a warm and engaging guest experience.
- Accurately manage cash and credit transactions, ensuring error-free order processing and financial accountability.
- Oversee bar inventory, restock supplies proactively, and coordinate with vendors to maintain product availability.
- Collaborate closely with kitchen staff and servers to ensure seamless service and timely delivery of orders.
- Thrive in high-volume settings while maintaining precision, efficiency, and quality in every guest interaction.
Office Manager
Temecula Optometry
Temecula, CA
2019 - 2020
- Sales & KPI Management, consistently exceeded monthly optical sales quotas through effective upselling of frames, lenses, and specialty eyewear. Monitored and analyzed key performance indicators to identify efficiency gaps and implement process improvements.
- Directed daily operations of a high-volume optometry clinic, ensuring smooth workflow and exceptional patient care.
- Led and coached a team of office staff and technicians, overseeing training, performance reviews, and conflict resolution.
- Managed end-to-end patient experience, delivering personalized care and maintaining high service standards.
- Oversaw insurance and billing operations, with deep expertise in CMS regulations, claim submission, denial management, and appeals.
- Utilized Epic EMR (Resolute Professional Billing) to ensure accurate billing logic and regulatory compliance.
- Processed CPT, HCPCS, and ICD-10 codes for medical billing and insurance claims.
- Handled financial operations, including cash posting, account adjustments, and patient refunds.
- Tracked and analyzed key performance indicators to identify operational improvements and boost efficiency.
- Consistently exceeded monthly optical sales goals through strategic upselling of frames, lenses, and specialty eyewear.
- Ensured full compliance with HIPAA, CMS, and payer-specific billing standards.
Sales Consultant
Andersen Windows & Doors
2017 - 2019
- Consistently ranked among top sales performers; exceeded targets and earned “100k Sales Club” recognition.
- Maintained a closing rate above 25%, outperforming company benchmarks and driving strong revenue growth.
- Led in-home consultations to assess needs and deliver customized window and door solutions.
- Clearly communicated product features, energy efficiency benefits, and customization options to support confident buying decisions.
- Designed tailored pricing and financing packages, boosting affordability and conversion rates.
- Converted cold leads into sales through expert relationship-building and persuasive selling.
- Built and nurtured long-term client relationships, resulting in high referral and repeat business.
- Delivered responsive post-sale support, resolving issues promptly to ensure customer satisfaction.
Billing/Claims
Optometric Vision Experience
2015 - 2017
- Specialized in insurance claims processing, eligibility verification, and obtaining prior authorizations for medical and vision services.
- Consulted with patients to assess vision needs, recommend eyewear solutions, and explain lens types, including single vision, bifocals, progressives, and specialty coatings.
- Performed accurate optical measurements (PD, segment height, vertex distance) to ensure precise prescription fulfillment.
- Guided patients in selecting frames suited to their facial features, prescriptions, and lifestyle requirements.
- Handled insurance claims from submission to coordination of benefits, ensuring timely and accurate reimbursements.
- Maintained strict compliance with HIPAA, CMS billing standards, and payer-specific regulations.
- Trained and mentored new team members on optical procedures, insurance processes, and customer service best practices.
- Managed inventory of frames, lenses, and accessories; liaised with vendors to maintain stock and introduce new products.
- Provided exceptional service, fostering patient loyalty and generating consistent repeat and referral business.
Owner/Operator
Clean and Pristine With Nic
2014 - 2016
- Developed a residential cleaning business using self-made marketing materials to assist with cold call customer interactions.
- Built a thriving clientele from ground zero.
- Created lasting relationships with homeowners, by demonstrating integrity and building trust through exceptional communication
Billing/Claims
Columbia Basin Eye Clinic
2009 - 2014
- Oversaw claim generation, billing, denial resolution, and appeals, ensuring accurate payment processing and financial reconciliation.
- Conducted patient consultations and pre-exam assessments including visual acuity, refraction, tonometry, and performed diagnostic imaging (OCT, visual fields, corneal topography).
- Assisted ophthalmologists in minor surgical procedures, maintaining sterile environments and patient prep.
- Verified insurance coverage and adjudicated claims through Epic and payer portals, prioritizing workloads based on payer policies and deadlines.
- Ensured compliance with HIPAA, PHI, CMS, and federal regulations; developed policies to maintain regulatory standards.
- Managed and trained team members, monitoring performance to improve efficiency, patient care, and compliance.
Account Manager/Medical Sales Representative
Vista Industrial Catering
2002 - 2009
- Increased company sales from $130,000 (2003) to $2,000,000 (2007) – over 1,400%.
- Increased daily product sales from $500.00 to $1,000.00.
- Successfully developed 8 new routes and expanded the company to 5 new cities.
- Achieved sales revenue of $2,000,000 by 2007 with 8 routes, each averaging $1,000.00 per day in product sales.
- Visited construction sites and worked alongside superintendents, framing foremen, subcontractors, and landscape professionals.
- Engaged with onsite personnel and became the point person they knew to trust and call on.
- Networked with existing contacts, gained referrals to gain leads on prospective new jobs/business.
- Exceeded customers’ expectations by having the mentality “If I’m not visiting them someone else is.” This created customer loyalty and made the face of the company remembered.
- Developed and managed schedules for up to 10 routes; coordinating an average of 80 stops per day.
- Coordinated exciting sales-marketing events as a tool to satisfy current clients and to draw prospective new business.
- Point person to solve any matter of conflict a superintendent may have encountered with a driver, the product, or scheduled time.
Office Manager
Atiga Family Practice
2007 - 2008
- Managed front and back office operations, including patient triage, scheduling, and insurance verification.
- Assisted with patient exams, administered injections, and performed EKG tests.
Education
Bachelor's degree - Religious Education
MSJC
Associate degree - undefined
Big Bend Community College
Medical Assistant Certification - undefined
Maric College
Skills
- CPT, HCPCS, ICD-10 Coding & Revenue Cycle Management
- Epic EMR & Insurance Payer Systems
- Optical Dispensing & Patient Care
- HIPAA, CMS Compliance & Claim Resolution
- Office Management & Team Leadership
- Sales & Customer Relations
- Fluent in Spanish
LEADERSHIP
My ability to connect with staff, clients, and vendors fosters trust and collaboration across all levels of the organization. I strive to implement solutions that improve both productivity and morale.
Languages
Spanish
Timeline
Mixologist
Tresinos
01.2022 - Current
Associate degree - undefined
Big Bend Community College
Medical Assistant Certification - undefined
Maric College
Office Manager
Temecula Optometry
2019 - 2020
Sales Consultant
Andersen Windows & Doors
2017 - 2019
Billing/Claims
Optometric Vision Experience
2015 - 2017
Owner/Operator
Clean and Pristine With Nic
2014 - 2016
Billing/Claims
Columbia Basin Eye Clinic
2009 - 2014
Account Manager/Medical Sales Representative
Vista Industrial Catering
2002 - 2009
Office Manager
Atiga Family Practice
2007 - 2008
Bachelor's degree - Religious Education
MSJC