Summary
Overview
Work History
Education
Skills
Timeline
Barista

Nicole Kason

Grafton,Ohio

Summary

Dynamic and results-driven professional with extensive experience at Biggby Coffee, excelling in customer service and cash handling. Proven ability to enhance team performance and boost sales through effective training and up-selling techniques. Recognized for exceptional attention to detail and fostering positive customer relations, ensuring a welcoming and efficient shopping experience.

Overview

4
4
years of professional experience

Work History

Barista

Biggby Coffee
12.2022 - Current
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Crew Member

Raising Canes
12.2021 - 11.2022
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Sales

Buckle
08.2021 - 11.2021
  • Supported inventory management by restocking merchandise as needed on sales floor.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Cashier

Giant Eagle
07.2021 - 08.2021
  • Assisted customers by addressing inquiries and resolving issues promptly.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Learned company policies and procedures to deliver consistent customer service standards.
  • Managed cash register, ensuring accuracy in cash handling and balancing at shift end.
  • Engaged with customers to promote loyalty programs and special promotions effectively.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.

Education

High School Diploma -

Olmsted Falls High School
Olmsted Falls, OH
06.2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Active listener
  • Exceptional customer service
  • Cleanliness
  • Team leadership
  • Adaptive and creative
  • Decision-making
  • Safe food handling
  • Excellent memory
  • POS systems
  • Food preparation
  • Hospitality service expertise
  • POS system operation
  • Professional demeanor
  • Inventory management
  • Performance improvement
  • New hire training
  • Up-selling
  • Conflict mediation
  • Sales expertise
  • Basic math
  • Clear communication
  • Team collaboration
  • Verbal and written communication
  • Workflow management
  • Speedy and efficient
  • Calm demeanor
  • Positive and professional
  • Solid problem solver
  • Hospitality and accommodation
  • Customer service
  • Adaptable and flexible
  • Reliable and dependable
  • Hospitality and professionalism
  • Multitasking
  • Active listening
  • Multitasking Abilities

Timeline

Barista

Biggby Coffee
12.2022 - Current

Crew Member

Raising Canes
12.2021 - 11.2022

Sales

Buckle
08.2021 - 11.2021

Cashier

Giant Eagle
07.2021 - 08.2021

High School Diploma -

Olmsted Falls High School

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