Nicole Keating
Portland,OR
Summary
Detail-oriented professional with exceptional communication and project management skills, thriving in fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes and supporting team objectives. Equipped with robust problem-solving abilities and a commitment to continuous learning, poised to contribute to team success and drive positive results. Eager to embrace new challenges and advance organizational goals with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Sales & Project Coordinator
Stumptown Coffee Roasters Inc.
07.2022 - Current
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers ranging from 200-300 to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Account Rep
Stumptown Coffee Roasters Inc.
01.2018 - 06.2022
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Analyzed accounts for delinquencies and other ongoing issues.
- Contacted customers to assess satisfaction and current needs.
- Implemented customized account plans to meet individual client needs.
- Interpreted financial data to identify trends and opportunities.
- Kept detailed records of customer interactions for optimal traceability.
- Developed and implemented strategies to improve customer retention and loyalty to over 200 customers.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Web/IT Office Administrator
Brooklyn Kitchen
04.2013 - 08.2015
- Coordinated communications with over 100 customers and administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Office Administrator
Delicatessen
11.2011 - 04.2013
- Maintained electronic and paper filing systems for easy retrieval of information.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Hired, managed, developed and trained staff of 10, established and monitored goals.
- Improved office operations by automating client correspondence, record tracking and data communications.
IT Intern
NBC Universal
06.2011 - 09.2011
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Supported efficient use of available computer terminals and network access by coordinating schedules.
- Implemented and maintained software solutions according to customer requirements at 30 rock.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Analyzed user requirements and developed solutions to meet needs.
Education
Bachelor of Science - Environmental Studies
Portland State University
Portland, OR03-2026
Skills
- Business-to-business sales
- Collaborative team member
- Meticulous attention to detail
- Timely order management
- Geographic territory oversight
- Client retention strategies
- Effective problem-solving strategies
- Experience with Salesforce
- Experienced with Microsoft D365 applications
- Effective client presentations
- Grant proposal writing
Languages
Spanish
Timeline
Sales & Project Coordinator
Stumptown Coffee Roasters Inc.
07.2022 - Current
Account Rep
Stumptown Coffee Roasters Inc.
01.2018 - 06.2022
Web/IT Office Administrator
Brooklyn Kitchen
04.2013 - 08.2015
Office Administrator
Delicatessen
11.2011 - 04.2013
IT Intern
NBC Universal
06.2011 - 09.2011
Bachelor of Science - Environmental Studies
Portland State University