Senior Director, Revenue Cycle Ops
Upstream Rehabilitation
Birmingham, Alabama
2007 - Current
- Senior Leader for the largest pure-play Outpatient Physical Therapy provider in the United States representing 1200+ clinics in 28 States servicing 4500+ Clinicians
- Leading the largest department to include Revenue Cycle, Customer Service and Clinical Support Staff, 200+ Associates in addition to 40+ offshore support staff
- Increased cash flow and time value of cash securing 102% cash average over a 5-year period
- Reduced A/R days from 50.1 to 39.8 via cash infusion programs
- Reduced days to bill from 6.9 to a steady 1.8 day average to date
- Secured $1.9B in cash receipts exceeding cash goal by $16M over 5-year span (average reimbursement $101)
- Led large acquisitions (300+ clinics) to successfully integrate and consolidate processes and procedures positioning Upstream Rehabilitation as the largest therapy provider in the nation
- Created an Attribute Index assuring best positioning and required training for all Associates
- This exercise created visibility into what makes our Associates thrive
- Implemented E/O and B/D programs increasing patient cash 12-month average to 42% while maintaining < 4% bad debt ratio
- Successfully directed department transition to remote option within 48 hours allowing for increased productivity and superseding cash goals
- Implemented KPI and Performance Scorecards measures across areas of responsibility
- Exceeded Acquisition Reserve Requirements following internal/external review expectations by $800k within the first year of the Acquisition
- Implemented Customized Credentialing and Enrollment white-label software enterprise wide
- M&A Implementer and data review at point of LOI
- Created a 100 day implementation plan for De Novos and Acquisitions to ensure healthy P&L’s.
- Built relationships with external partners, vendors, and customers in order to foster collaboration.
- Leveraged market knowledge and studied competitive landscape to drive revenue.
- Recruited, hired, and trained employees on operations and performance expectations.
- Implemented change methodologies to drive 33% increase in productivity.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Established key performance indicators to track progress towards goals.
- Devised and implemented business plans for operational strategies, development and maintenance.
- Facilitated meetings between internal teams to ensure alignment on initiatives.
- Won the first ever Corporate Employee of the year.
- Created a solid plan, putting Employees in a rotation to build solid bench strength .
