Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Keifer

Summary

I'm an experienced professional bringing top-notch skills in oral and written communication, active listening and practical problem-solving skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Overview

13
13
years of professional experience

Work History

Medical leave

04.2024 - Current
I've been on a medical break since an electronic scooter accident in April 2024. I moved home to Minneapolis in July 2024 & am capable of working an office job based immediately.

Sales Clerk

Westview Liquor
12.2022 - 02.2024
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Kept front check out area clean and organized for efficient service.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.

Server

Perkins
06.2022 - 11.2022
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Server

Robert's at Medina Entertainment Center
10.2021 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Server

Applebee's Neighborhood Grill & Bar
10.2021 - 04.2022
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment
  • Streamlined order-taking process, using mobile POS devices to reduce wait times and improve accuracy
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.

Server

Perkins Family Restaurant
10.2020 - 10.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

COVID-19 Shutdown of Restaurants

03.2020 - 10.2020
Due to COVID-19 restrictions I wasn't working March through October 2020.

Server Supervisor

Jake's Grille & Bar
02.2018 - 03.2020
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Improved communication among staff members through regular team meetings and open discussion forums.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.

Student Loan Debt Collector

Iqor
02.2018 - 12.2019
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.

Server

Perkins Family Restaurant
02.2011 - 09.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Post Judgment Garnishment Legal Assistant

Messerli & Kramer
04.2011 - 06.2016
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled Attorney scheduling and made notes for deadlines, motions, and other important dates.
  • Received inbound calls from debtors who've been garnished, advised on the legal process while maintaining
  • Managed high-volume workload while maintaining strict attention to detail on every task such as following up with employers, banks and courts while working on multiple time sensitive files.
  • Reviewed files to proceed with involuntary debt collections on post-judgment accounts.

Education

Wayzata High School
Plymouth, MN

Skills

My years of hospitality and office experience have taught me many skills including but not limited to:

  • Organization
  • Problem-solving
  • Call center experience
  • Client Relations
  • Follow-up skills
  • Administrative, Team and Clerical Support

Timeline

Medical leave

04.2024 - Current

Sales Clerk

Westview Liquor
12.2022 - 02.2024

Server

Perkins
06.2022 - 11.2022

Server

Robert's at Medina Entertainment Center
10.2021 - 05.2022

Server

Applebee's Neighborhood Grill & Bar
10.2021 - 04.2022

Server

Perkins Family Restaurant
10.2020 - 10.2021

COVID-19 Shutdown of Restaurants

03.2020 - 10.2020

Server Supervisor

Jake's Grille & Bar
02.2018 - 03.2020

Student Loan Debt Collector

Iqor
02.2018 - 12.2019

Post Judgment Garnishment Legal Assistant

Messerli & Kramer
04.2011 - 06.2016

Server

Perkins Family Restaurant
02.2011 - 09.2018

Wayzata High School

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Nicole Keifer