Nicole Keister
Homemaker
Muskogee,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Shift Manager
McDonald’s
Muskogee, OK
03.2012 - 12.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Tracked receipts, employee hours and inventory movements.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained cash drawer/safe of $1000 or more per shift.
Front Desk Agent
Grand Sierra Resort And Casino
Reno, Nevada
07.2007 - 07.2008
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained cash drawer of $500 or more per shift.
In-Store Marketing Associate
Sears
Reno, NV
03.2003 - 07.2007
- Developed marketing strategies and resolved problems to drive sales.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Coordinated art and graphics creation for effective merchandising.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained cash drawer of $500 or more per shift.
- Reviewed weekly sales ads and monitored price changes.
Computer Lab Technician
Merced College
Merced, CA
08.2004 - 01.2006
- Maintained and established favorable working relationships with leadership in other departments and partner organizations.
- Configured hardware, devices and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Supported all computer lab operations. Oversaw over 200 systems across 3 labs and their proper/safe usage.
- Handled lab equipment, cleaned keyboards, monitors and disk drives.
- Provided instruction to all lab users on proper use of all equipment.
- Diagnosed hardware problems and fixed faults or contacted appropriate repair service.
- Configured, maintained and installed workstation, file servers and devices in adherence to established rules and regulations
Clerical Assistant
Spectrum
Merced, CA
01.2002 - 01.2003
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Reviewed time sheets, prepared attendance reports, and processed payroll for office staff
- Composed sensitive, confidential reports and documentation
- Reviewed time sheets, prepared attendance reports and processed payroll for office staff.
- Routed more than 20 calls per day to office staff members
Education
Incomplete Due To Funding. - Computer Science
Merced College
Merced, CAHigh School Diploma -
Le Grand High School
Le Grand, CA05.2001
Skills
- Cash Register Operation
- Verbal and Written Communication
- Food Preparation
- Customer Service
- Software Installation
- Preventive Maintenance
- Information Confidentiality
- Quality Standards
- Cash Handling
- Data Entry and 10-Key
- Document Typing and Formatting
- Time Sheet Preparation
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
McDonald’s
03.2012 - 12.2020
Front Desk Agent
Grand Sierra Resort And Casino
07.2007 - 07.2008
Computer Lab Technician
Merced College
08.2004 - 01.2006
In-Store Marketing Associate
Sears
03.2003 - 07.2007
Clerical Assistant
Spectrum
01.2002 - 01.2003
Incomplete Due To Funding. - Computer Science
Merced College
High School Diploma -
Le Grand High School
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