Summary
Overview
Work History
Education
Skills
Certification
References
EXPERTISE
SPEAKING ENGAGEMENTS
Timeline
Hi, I’m

Nicole Keller

Healthcare Leader & Thought Partner
Edmonds,USA
Nicole Keller

Summary

trategic and solutions-driven healthcare leader with 15+ years of experience advancing quality, compliance, and provider performance across health systems, hospitals, medical groups, and laboratories. Built upon a foundation in community health, with deep expertise in medical staff services, peer review, and credentialing operations, now focused on leveraging this experience to drive system-wide improvement in patient access, clinical outcomes, and organizational accountability.

Passionate about improving the health of communities through high-performing, mission-driven organizations that embrace continuous improvement, data-informed decision-making, and a Just Culture approach. Known for aligning clinical and operational leaders, translating complex regulatory frameworks into practical strategies, and fostering team cultures grounded in equity, collaboration, and results.

Overview

22
years of professional experience
4
Certification

Work History

Team Med Global
Glen Carbon, IL

Director of Medical Staff Quality & Compliance
11.2024 - Current

Job overview

  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reported issues to higher management with great detail.
  • Create detailed project plans outlining timelines, goals, budgets, and staffing requirements.
  • Cultivated strong customer relationships by responding promptly to inquiries and complaints.
  • Developed and implemented strategies to enhance operational processes and organizational efficiency.
  • Collaborated with senior leadership to establish long-term company objectives.
  • Negotiated agreements with external partners including contractors and consultants.
  • Led cross-functional teams to devise innovative solutions for complex challenges.
  • Spearheaded development and launch of new products and services. Evaluated existing systems against industry best practices to identify efficiency improvements.

Seattle Children’s
Seattle, WA

Director, Medical Affairs
01.2020 - 11.2024

Job overview

  • Provided strategic leadership and operational oversight for multiple business lines within Medical Affairs, including credentialing, delegation, privileging, peer review, member experience, provider information systems, and self-governance infrastructure
  • Led the development, launch, and operationalization of new business lines aligned with system priorities, including team recruitment, resource planning, and sustainable performance management
  • Partnered with clinical and administrative leaders to ensure a safe, high-quality, and patient-centered environment through system-wide collaboration and integrated governance
  • Recruited, developed, and mentored a high-performing interdisciplinary team, fostering a culture of accountability, growth, and service excellence
  • Directed departmental budgeting and financial planning, aligning operational goals with organizational strategy and resource stewardship
  • Designed and implemented systems to track key initiatives, measure outcomes, and support continuous improvement across core functions
  • Spearheaded strategic initiatives to improve operational workflows, enhance process efficiency, and reduce administrative burden across medical affairs domains
  • Championed service excellence through initiatives aimed at improving provider experience, system responsiveness, and internal stakeholder satisfaction
  • Effectively managed crisis situations, ensuring continuity of operations and protecting organizational reputation

Team Med Global
Glen Carbon, IL

National Consultant/Collaborator
01.2014 - 10.2024

Job overview

  • Conduct industry research and examine existing data for programs related to resources, revenue, and quantity and quality of services.
  • Onsite assessment of health care clients, including stakeholder interviews, workflow observation, and organizational culture and strategic plan for both short term & long term.
  • Create risk analysis and identify areas for improvement, crosswalk narrative, recommendations and priorities as part of assessment.
  • Provide strategic plan management based on initial report.
  • Provide industry specific education and training at individual, team, organization, state and national forums in topics specific to quality, credentialing, medical staff leadership, communication and professional development.

Incyte Diagnostics
Bellevue, WA

Corporate Quality Assurance Officer
01.2016 - 01.2020

Job overview

  • Provided overall leadership and strategic direction for quality assurance activities across Pathology and Laboratory service lines.
  • Collaborated with pathologists, managers, supervisors, and operational leaders to plan and execute quality management initiatives.
  • Fostered employee engagement in quality processes to promote a culture of continuous improvement.
  • Led the development, implementation, and electronic document control of comprehensive quality plans.
  • Established and tracked key quality metrics to evaluate performance and drive data-informed decisions.
  • Ensured consistent adoption and sustainability of quality initiatives across all organizational divisions.

Northwest Pathology
Bellingham, WA

Director of Quality, Compliance, & Contracting
01.2015 - 01.2018

Job overview

  • Provided executive leadership and oversight for quality, compliance, and contracting functions across a multi-specialty medical group and laboratory.
  • Directed credentialing, human resources, and laboratory safety operations to support regulatory readiness and operational excellence.
  • Managed hospital and payor contracting processes in collaboration with legal counsel, executive leadership, and external partners.
  • Oversaw compliance with federal, state, and accreditation standards, ensuring risk mitigation, and continuous improvement.
  • Led the development and enforcement of policies related to waste management, laboratory operations, and workplace safety.
  • Partnered with pathologists, staff, and internal/external stakeholders to align strategic goals with operational initiatives.

Family Care Network
Bellingham, WA

Practice Manager
01.2015 - 10.2015

Job overview

  • Directed and managed clinic operations in collaboration with physicians and allied health professionals.
  • Reviewed monthly financial statements for accuracy prior to audit submission.
  • Implemented patient care policies aligned with organizational standards.
  • Facilitated regular staff meetings to address operational issues and improve interdepartmental communication.
  • Monitored HIPAA compliance to safeguard patient privacy.
  • Coordinated recruitment, training, and scheduling of staff to optimize performance.
  • Resolved escalated customer service issues while maintaining professionalism.
  • Analyzed medical office operations to identify improvement areas and create corrective action plans.

Northwest Pathology
Bellingham, WA

Compliance & Credentialing Manager
01.2012 - 01.2015

Job overview

  • Coordinated information and documentation for physician applications across multiple entities.
  • Executed credentialing and re-credentialing processes for all physicians efficiently.
  • Oversaw management of physician licensure in relevant states to ensure compliance.
  • Tracked continuing education information for providers to meet regulatory standards.
  • Monitored deadlines for licensure, credentialing, and educational requirements systematically.
  • Compiled and reviewed internal Quality Assurance reports to uphold quality standards.
  • Prepared Quality Assurance data for client hospitals as needed.
  • Coordinated activities for Coordinated Quality Improvement Program (CQIP) and special projects.

PeaceHealth Northwest Network
Bellingham, WA

Medical Staff Coordinator
01.2011 - 01.2014

Job overview

  • Managed databases of credentialing information, including licensure status and malpractice history.
  • Processed requests from external agencies for verification of credentials for physicians and allied health professionals.
  • Developed and implemented recruitment and appointment policies for medical staff members.
  • Organized orientation programs to educate new medical staff on hospital policies and procedures.
  • Conducted regular audits of medical staff membership files to ensure accuracy and compliance.
  • Reviewed applications for medical staff privileges, ensuring adherence to established criteria.
  • Coordinated meetings for Medical Executive Committee and other essential committees.
  • Maintained communication with governing boards and department heads to ensure transparency.

Arthritis Foundation
Bellingham, WA

Community Outreach Coordinator
09.2009 - 03.2010

Job overview

  • Designed and delivered evidence-based public health education programs to increase awareness and self-management of arthritis among diverse populations
  • Coordinated professional education and training workshops for healthcare providers, focusing on current research, treatment guidelines, and patient-centered care approaches

    Developed and maintained partnerships with local clinics, schools, and community organizations to expand access to patient and community support services

    Planned and executed community outreach campaigns and health fairs to increase visibility of Foundation services and engage underrepresented populations
  • Supported fundraising and donor engagement initiatives, including direct outreach, grant applications, and in-kind sponsorship development
  • Managed logistics for large-scale events and fundraising walks, securing venues, coordinating volunteers, and achieving participation and revenue goals
  • Collected and analyzed data to assess program effectiveness and identify opportunities for expanding impact within target communities
  • Collaborated with regional and national teams to align outreach and development strategies with Foundation priorities and public health goals

University of California, Los Angeles
Los Angeles, CA

Fitness & Health Promotions Coordinator
09.2007 - 07.2009

Job overview

  • Designed and implemented targeted health promotion curricula to support student wellness and preventive health strategies
  • Led program evaluation efforts, including impact and outcome assessments, to guide continuous improvement and data-informed decision-making
  • Coordinated cross-campus health initiatives through the UCLA Wellness Collaborative, aligning departments around shared wellness goals
  • Developed and executed integrated promotional strategies, including mass media and social marketing campaigns, to increase engagement and visibility
  • Managed content and structure for wellness-focused websites, ensuring accessibility and alignment with public health messaging
  • Directed public relations efforts and community engagement strategies to strengthen partnerships and expand program reach
  • Facilitated and organized large-scale campus events, workshops, and wellness fairs, promoting a culture of health and wellbeing among students and staff

AARP
Pasadena, CA

Region 5, Los Angeles Support Intern
06.2007 - 09.2007

Job overview

  • Designed and implemented targeted health promotion curricula to advance student wellness, preventive care, and evidence-based health strategies
  • Led comprehensive program evaluations, including impact and outcome assessments, to inform continuous quality improvement and strategic planning
  • Coordinated institution-wide wellness initiatives through the UCLA Wellness Collaborative, fostering cross-departmental alignment on student health priorities
  • Developed and executed integrated marketing campaigns, including mass media and digital strategies, to enhance program visibility and participation
  • Managed website content and structure to ensure timely, accessible delivery of health information and alignment with public health best practices
  • Directed public relations and community engagement efforts, cultivating partnerships with campus organizations and external stakeholders
  • Planned and executed large-scale campus wellness events, workshops, and fairs to engage diverse student populations and promote holistic wellbeing

Leeza's Place
Los Angeles, CA

Program Coordinator Intern
06.2007 - 09.2007

Job overview

  • Provided respite care and support services for individuals living with Alzheimer’s, Parkinson’s, and post-stroke conditions
  • Served as a resource and advocate for caregivers, connecting them to relevant support tools, educational materials, and community resources
  • Designed and implemented a therapeutic exercise program to support mobility, cognitive function, and quality of life for participants
  • Created marketing materials and secured local sponsorships for the organization’s annual fundraiser, enhancing community engagement and donor support

Western Washington University
Bellingham, WA

Athletic Coach
05.2003 - 08.2007

Job overview

  • Developed and implemented comprehensive training programs focused on athletic performance, physical conditioning, and injury prevention for student-athletes
  • Led health and wellness education initiatives for youth and peer groups, promoting personal development, teamwork, and healthy lifestyle practices
  • Oversaw community outreach and public relations efforts, including coordination of radio and print advertising to promote university programs and events
  • Facilitated youth engagement and leadership development through structured mentorship, skills training, and educational workshops
  • Collaborated with university staff and external partners to align athletic programming with broader health, wellness, and educational goals

Education

Champlain College
Burlington, VT

M.S. from Healthcare Management
01.2011

Western Washington University
Bellingham, WA

B.S. from Community Health, Minor in Psychology
01.2008

Skills

  • Compliance and credentialing oversight
  • Healthcare administration
  • Hospital credentialing and privileging
  • Policy and procedure development
  • Physician performance program implementation
  • Medical staff services redesign
  • Best practices in healthcare
  • Stakeholder engagement
  • High-performing team leadership
  • Insightful communication for decision-making
  • Patient-centered system design
  • Multi-physician practice management
  • Inpatient and outpatient billing knowledge
  • Budgeting and financial management
  • Operations and revenue cycle expertise
  • Organizational collaboration for care delivery
  • Risk assessment strategies
  • Strategic planning initiatives
  • Quality management systems

Certification

  • Professional Certification in Health Information Technology December 20, 2011 from Champlain College, Burlington VT
  • Professional Certification in Healthcare Quality Improvement December 20, 2011 from Champlain College, Burlington VT
  • Certified Scrum Master September 2014 from ScrumAlliance
  • The Science of Well-Being, June 25, 2020 from Yale University, New Haven CT
  • Spot Coaching Training November 15, 2023 from Hudson Institute of Coaching, Santa Barbara, CA
  • AI & Agility Certification February 2025 from ScrumAlliance
  • Certified Professional in Healthcare Quality May 2025 from National Association for Healthcare Quality

References

  • Donna Goestenkors, CPMSM®, EMSP, CLE, President, donna@teammedglobal.com, 618.830.0057, Team Med Global
  • Jeff, Avansino, MD, MBA, Past Vice President Medical Affairs, Jeffrey.Avansino@seattlechildrens.org, (206) 356-1727, Seattle Children’s
  • Karl, Pister, President, karl@coachinggroupinc.com, (503) 381-8705, The Coaching Group, Inc.
  • Stephanie, Russell, BS, CPMSM, CPCS Consultant, srussell@chartis.com, (815) 985-3256, Clinical Quality Solutions/Greeley
  • Caitlin, Morray, Director, Risk Management, caity.morray@seattlechildrens.org, (206) 987-1588, Seattle Children’s
  • Kandi, James, Senior Consultant, Kandi.James@rocketmail.com, (253) 312 – 6337, Hardenbergh Group
  • Jeannine, Lyon, Regional Director, Performance Improvement, jlyon@skagitregionalhealth.org, (360) 739-1725, Skagit Regional Health
  • Tom, Rewald, Past CEO, tom.rewald@gmail.com, (509) 220-7294, Incyte Diagnostics
  • L. Berle, Stratton, Past Chief of Medical Staff/Medical Director/Pathologist, berlestratton@mac.com, (360) 921-8333

EXPERTISE

  • Quality
  • Team Development
  • Strategic Planning
  • Change Management
  • Compliance
  • Governance

SPEAKING ENGAGEMENTS

  • The Evergreen Mindset: Fostering Continuous Learning, Team Med Global, Leadership Catalyst Webinar (2024)
  • Think Tank, Team Med Global, Webinar (2024)
  • Automate and Elevate: AI's Role in Medical Staff Services, Team Med Global, MARO Virtual Conference (2024)
  • Operational Excellence: Strategies & Best Practices, Team Med Global, Doctor FBI Webinar (2024)
  • Orchestrating Team Success Through Delegation, Team Med Global, Leadership Catalyst Webinar (2024)
  • Inquiring Minds Want to Know, Team Med Global, Ask Me Anything Webinar (2024)
  • Master Juggling: Time Management Tips & Tricks, Team Med Global, Doctor FBI Webinar (2024)
  • Bridging the Gap: Empowering Gen Z in the Workplace, Team Med Global, Leadership Catalyst Webinar (2024)
  • Fiscal Foundations: Healthcare Finance for MSPs, Team Med Global, Doctor FBI Webinar (2024)
  • Keynote Address: Leading with Light: Illuminating Paths to Excellence, Team Med Global, MeAMSS Conference (2024)
  • Workshop: North Star: A Clear Vision for MSP Professionals, Team Med Global, MeAMSS Conference (2024)
  • Workshop: Guiding Beacon: Steering Toward MSP Professional Growth, Team Med Global, MeAMSS Conference (2024)
  • Panel Discussion: Anchor Points: Navigating MSP Challenges Together, Team Med Global, MeAMSS Conference (2024)
  • Workshop: Shining Horizons: Envisioning the Future of MSP Excellence, Team Med Global, MeAMSS Conference (2024)
  • Self-Care Redefined: Nourishing Mind, Body, Spirit, Team Med Global, SCAMSS Annual Conference (2024)
  • Securing the Vault: Mastering Data Retention, Team Med Global, SCAMSS Annual Conference (2024)
  • Shared Trust: Navigating Delegated Credentialing, Team Med Global, SCAMSS Annual Conference (2024)
  • Virtual Healers: Telemedicine Credentialing by Proxy, Team Med Global, SCAMSS Annual Conference (2024)
  • Data Driven: Healthcare Quality and Performance, Team Med Global, SCAMSS Annual Conference (2024)
  • Scaling the Summit: Conquering Credentialing Red Flags, Team Med Global, LSMSS Spring Conference (2024)
  • Fast-Track to Quality: Peer Review Process Improvements, Team Med Global, LSMSS Spring Conference (2024)
  • Balancing Justice: Due Process and Fair Hearing, Team Med Global, LSMSS Spring Conference (2024)
  • Guardians of Trust: Reporting Physician Behavior, Team Med Global, LSMSS Spring Conference (2024)
  • Screen Time: Growing a Robust Hybrid Team, Team Med Global, Leadership Catalyst Webinar (2024)
  • Inquiring Minds Want to Know, Ask Me Anything, Team Med Global, Webinar (2023)
  • Filling the Pipeline: Creating a Succession Plan, Team Med Global, Leadership Catalyst Webinar (2023)
  • The Whole Package: Personal Branding for Career Success, Team Med Global, Career Rocket Webinar (2023)
  • Peer Review Process Improvements, Team Med Global, Doctor FBI Webinar (2023)
  • Automation Station, Team Med Global, Doctor FBI Webinar (2023)
  • Soft Skills Matter: Boosting Your Team’s Emotional Intelligence, Team Med Global, Leadership Catalyst Webinar (2023)
  • Staying Power: Managing a Team No One Wants to Leave, Team Med Global, Leadership Catalyst Webinar (2023)
  • Facilitation Station: Successful Meeting Leadership, Team Med Global, Leadership Catalyst Webinar (2023)
  • Payer Enrollment Metrics, National Payer Enrollment/HCPro/Decision Health, Annual Conference, IL (2023)
  • Leading with a Heavy Heart: Working Through Personal Challenges, Team Med Global, Leadership Catalyst Webinar (2023)
  • Inquiring Minds Want to Know, Team Med Global, Ask Me Anything Webinar (2023)
  • Freeing Bottlenecks: Workflow Automation Drives Efficiency, Team Med Global, Leadership Catalyst Webinar (2023)
  • Payer Enrollment Oversights, Washington Association of Medical Staff Services, Annual Educational Conference (2023)
  • Merging Credentialing & Payer Enrollment, Washington Association of Medical Staff Services, Annual Educational Conference (2023)
  • Delegated Credentialing, Washington Association of Medical Staff Services, Annual Educational Conference (2023)
  • Streamlining Payer Enrollment, Washington Association of Medical Staff Services, Annual Educational Conference (2023)
  • Taking a Bow: Communicating Your Successes, Team Med Global, Leadership Catalyst Webinar (2023)
  • Lead with Listening: Leveraging an Overlooked Tool, Team Med Global, Leadership Catalyst Webinar (2023)
  • Bridging the Gap: Solving Hybrid Workplace Challenges Part 1, Team Med Global, Leadership Catalyst Webinar (2023)
  • Leading the Pack: Polishing Project Management Practices, Team Med Global, Leadership Catalyst Webinar (2022)
  • Keeping the Faith: 7 Steps to Believing in Yourself, Louisiana Association of Medical Staff Services, Annual Education (2022)
  • Built to Last: Effective Team Structures in Medical Staff Services, Team Med Global, FBI Webinar (2022)
  • Leadership Agility: Developing Your Superpower, Team Med Global, Leadership Catalyst Webinar (2022)
  • True Grit: Developing Your Resilience, National Payer Enrollment/HCPro/Decision Health, Annual Conference, AZ (2022)
  • Making Connections: Telemedicine & Credentialing by Proxy, National Payer Enrollment/HCPro/Decision Health, Annual Conference, AZ (2022)
  • Inquiring Minds Want to Know: TMG’s Ask Me Anything Event, Team Med Global, Ask Me Anything Webinar (2023)
  • New Horizons: Linking Healthcare Quality to Physician Competence, Maryland Association of Medical Staff Services, Annual Educational Conference (2022)
  • The Pursuit of Excellence: Physician Quality Evaluations, Team Med Global, FBI Webinar (2022)
  • Reframing Intelligence: Revealing Your Team’s Hidden Potential, Team Med Global, Unstoppable Aiming for Excellence Webinar (2022)
  • New Horizons: Linking Healthcare Quality to Physician Competence, California Association of Medical Staff Services, Annual Educational Conference (2022)
  • PE Track Topic: PE Track Topic: Solving the puzzle Payer Enrollment Pointers, Washington Association of Medical Staff Services, Annual Educational Conference (2022)
  • Focus on Compliance – What’s new in 2022, Washington Association of Medical Staff Services, Annual Educational Conference (2022)
  • Rising to the Challenge: Enrolling Non-Physician Practitioners, HCPro/Decision Health/National Credentialing Forum, Virtual Conference (2020)
  • Threading the Needle: Merging Credentialing & Payer Enrollment, Louisiana Association Medical Staff Services, Webinar (2020)
  • Practitioner Competence, symplr (Cactus), National Webinar (2020)
  • Ready, Set, Evaluate!, Arkansas Association Medical Staff Services, Annual Virtual Conference (2020)
  • Level Up! Transforming Practice Management into Practice Performance, symplr, MSP Task Force, Webinar Series (2019)
  • Checklist for Payer Enrollment Success, Washington Association of Medical Staff Services, Annual Educational Conference (2019)
  • Payer Enrollment 201, Washington Association of Medical Staff Services, Annual Educational Conference (2019)
  • Payer Enrollment Fundamentals, Washington Association of Medical Staff Services, Annual Educational Conference (2019)
  • Achieving Payer Enrollment Success, Washington Association of Medical Staff Services, Annual Educational Conference (2019)
  • Quality Healthcare: MSPs Know Your Worth, symplr, MSP Task Force, Webinar Series (2019)
  • Emotional Intelligence, Team Med Global, Executive MSP Program (2018)
  • Career Success: MSP Centered Care, IntelliSoft Group, Doctor FBI Webinar Series (2018)
  • Leading Workforce Generational Teams, IntelliSoft Group, Annual Educational Conference, MA (2018)
  • Collaborating to Improve Credentialing & Enrollment Practices, IntelliSoft Group, Annual Educational Conference, MA (2018)
  • Mission Control Time Management, IntelliSoft Group, Annual Educational Conference, MA (2018)
  • Creating the Ultimate Patient Experience, IntelliSoft Group, Doctor FBI Webinar Series (2018)
  • Contemporary Credentialing Practices to Maximize Business Operations, Montana Association of Medical Staff Services, Annual Educational Conference (2018)
  • Achieving Payer Enrollment Success, Montana Association of Medical Staff Services, Annual Educational Conference (2018)
  • The Power of Self-Talk Drives Success, Montana Association of Medical Staff Services, Annual Educational Conference (2018)
  • Locum Tenens Collaboration & Credentialing, Montana Association of Medical Staff Services, Annual Educational Conference (2018)
  • Practice Management Webcast Series: The Evolution of MSPs in Practice Management (Session 1), symplr Webcast Series, National Audience (2018)

(Additional Speaking Engagements 2017 – 2015 Upon Request)

Timeline

Director of Medical Staff Quality & Compliance

Team Med Global
11.2024 - Current

Director, Medical Affairs

Seattle Children’s
01.2020 - 11.2024

Corporate Quality Assurance Officer

Incyte Diagnostics
01.2016 - 01.2020

Director of Quality, Compliance, & Contracting

Northwest Pathology
01.2015 - 01.2018

Practice Manager

Family Care Network
01.2015 - 10.2015

National Consultant/Collaborator

Team Med Global
01.2014 - 10.2024

Compliance & Credentialing Manager

Northwest Pathology
01.2012 - 01.2015

Medical Staff Coordinator

PeaceHealth Northwest Network
01.2011 - 01.2014

Community Outreach Coordinator

Arthritis Foundation
09.2009 - 03.2010

Fitness & Health Promotions Coordinator

University of California, Los Angeles
09.2007 - 07.2009

Region 5, Los Angeles Support Intern

AARP
06.2007 - 09.2007

Program Coordinator Intern

Leeza's Place
06.2007 - 09.2007

Athletic Coach

Western Washington University
05.2003 - 08.2007

Champlain College

M.S. from Healthcare Management

Western Washington University

B.S. from Community Health, Minor in Psychology

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