Nicole Kelly
Summary
Compassionate professional with relevant experience in providing emotional, psychological, and practical assistance to individuals facing various challenges. Strengths include strong empathetic communication skills, ability to inspire trust and motivate others towards positive change. Demonstrated impact in previous roles through successful implementation of peer-led initiatives and programs that fostered team engagement and individual empowerment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fire Safety Inspector
Board of County Commissioners
Rockledge, FL
04.2019 - Current
- Ensured fire safety regulations were followed in all buildings inspected.
- Inspected commercial and industrial buildings to identify hazardous conditions and fire code violations.
- Recognized by management for providing exceptional customer service.
- Visited fire scenes to investigate and determine causes.
- Taught public education courses and programs on fire safety and prevention strategies.
Acupuncture Physician
Self-employeed
Rockledge, FL
01.2016 - Current
- Followed standard quality, safety, environmental and infection control policies and procedures.
- Created detailed documentation of all treatments provided and outcomes achieved.
- Educated patients on lifestyle changes to enhance benefits of acupuncture treatments.
- Used knowledge of acupuncture points and related functions to treat behavioral health complaints.
- Provided acupuncture treatments for patients with a variety of health issues, such as pain, stress, anxiety, insomnia, addictions, PTSD, and more.
Emergency Vehicle Dispatcher
Board of County Commissioners
Rockledge, FL
05.2018 - 04.2019
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Monitored multiple radio frequencies, maintained contact with crews in the field, and dispatched appropriate personnel to respond to situations.
- Interpreted complex data quickly in order to assess situations accurately and respond appropriately.
- Provided medical instruction over the telephone while awaiting the fire crews' arrival.
Firefighter/EMT-B
City of Tavares Fire Rescue
Tavares, FL
01.2005 - 01.2011
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Observed strict safety protocols to maintain personal and coworker safety.
- Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
Education
Associate of Science - Fire Science
Valencia College
Orlando, FL08-2018
Doctor of Acupuncture And Chinese Medicine - East Asian Medicine
Pacific College of Health And Science
San Diego12-2016
Master of Science - Traditional Oriental Medicine
Pacific College of Health And Science
San Diego, CA12-2015
Skills
- Mental health support and advocacy
- Crisis intervention strategies
- Active listening techniques
- Patient education and empowerment
- Confidentiality practices
- Self-care and wellness strategies
- Positive environment facilitation
- Stress management approaches
Affiliations
- Yoga
- Cooking
- Dancing
Certification
- IAFF Peer Support Certification
- Illinois Peer Support Certification
- Instructor III
- UCF React
- CISM-Assisting Individuals in Crisis/Group Crisis Intervention
- EMT-B
- Fire Officer II
- Fire and Life Safety Educator
- Volunteered for 2 years teaching the clinician awareness program with The Florida Firefighter Safety and Health Collaborative
- Brevard County Peer Coordinator
- BCFR Peer Support/CISM leadership team member
- Chair on The Space Coast Fire Chiefs mental health committee
- Doctor of Acupuncture and Chinese Medicine
Websites
- https://www.fireengineering.com/firefighting/acupuncture-for-first-responders/
- https://code3podcast.com/2018/11/should-you-try-acupuncture-with-dr-nikki-kelly/
- https://www.jamesgeering.com/behind-the-shield-podcast/tag/drnikkikelly
- https://issuu.com/ffca/docs/04-23_ffs_magazine
- https://youtu.be/pI8ayc_JIjo?si=UIus9VsfE4_Lx4bj
Accomplishments
- Tim Mills Award for Mental Health and Peer Support
References
References available upon request.
Timeline
Fire Safety Inspector
Board of County Commissioners
04.2019 - Current
Emergency Vehicle Dispatcher
Board of County Commissioners
05.2018 - 04.2019
Acupuncture Physician
Self-employeed
01.2016 - Current
Firefighter/EMT-B
City of Tavares Fire Rescue
01.2005 - 01.2011
Associate of Science - Fire Science
Valencia College
Doctor of Acupuncture And Chinese Medicine - East Asian Medicine
Pacific College of Health And Science
Master of Science - Traditional Oriental Medicine
Pacific College of Health And Science
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