Nicole Kempes-Marcano
Bradenton,FL
Overview
5
5
years of professional experience
Work History
Leasing and Marketing Agent
Willow Bridge Property Company
02.2024 - 05.2025
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants concerns.
- Trained new team members on company policies and best practices, supporting their professional growth within the industry.
Daycare Teacher
My Sunshine CDC
08.2023 - 02.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Gathered materials and resources to prepare for lessons and activities.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
Retail Sales Associate
Random Boutique
10.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
After-School Care Worker
Center Montessori School
08.2021 - 12.2022
- Sanitized toys and tables to maintain clean, safe environment.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Communicated with parents about daily activities and any concerning behaviors.
Warehouse Associate
HeatheredBoho
08.2022 - 09.2022
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Family Nanny
Jennifer Groff
01.2022 - 07.2022
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Regulated children's schedules to balance rest, learning and play.
- Transported children to and from school, extra-curricular activities and play-dates.
- Assisted children with completing homework and special assignments to improve academic performance.
Retail Sales Associate
United Park Services
05.2020 - 06.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Calculated pricing, applied discounts and collected payments to process transactions.
Education
High School Diploma -
Florida Virtual School
Orlando, FL12.2021
Skills
- Caring and Responsible
- Problem-Solving
- Time Management
- Communication and Cooperation
- Problem Solving
- Creative Thinking
- Coordination and Teamwork
- Organization and Attention to Detail
- Decision Making
- Relationship Building
Languages
English
Spanish
Timeline
Leasing and Marketing Agent
Willow Bridge Property Company
02.2024 - 05.2025
Daycare Teacher
My Sunshine CDC
08.2023 - 02.2024
Retail Sales Associate
Random Boutique
10.2022 - 05.2023
Warehouse Associate
HeatheredBoho
08.2022 - 09.2022
Family Nanny
Jennifer Groff
01.2022 - 07.2022
After-School Care Worker
Center Montessori School
08.2021 - 12.2022
Retail Sales Associate
United Park Services
05.2020 - 06.2021
High School Diploma -
Florida Virtual School
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