Nicole Kennedy
Camden,DE
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in the trucking industry and working in 24/7 uptime environment.
Overview
14
14
years of professional experience
Work History
After Hours Support Specialist
Trinity Logistics
05.2012 - Current
- Improved customer satisfaction by addressing and resolving issues swiftly and efficiently.
- Provide full support to carriers and customers during weekend/holiday hours.
- Responsible for building, booking, tracking, tracing all loads throughout the weekend for the company and all offices.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Dispatcher
Easton Police Department
03.2010 - 05.2012
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
High School Diploma -
Colonel Richardson High School
Federalsburg, MDSkills
- Strong Communication Skills
- Organizational Skills
- Logistics Coordination Knowledge
- Freight Rate Negotiation
- Multitasking Abilities
- Attention to Detail
- Customer Service Excellence
- Teamwork and Collaboration
Accomplishments
- Achieved the Banning Award 2017
- Achieved the Rising Star Award 2013
Timeline
After Hours Support Specialist
Trinity Logistics
05.2012 - Current
Dispatcher
Easton Police Department
03.2010 - 05.2012
High School Diploma -
Colonel Richardson High School
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