Nicole Kent
Hydesville,CA
Summary
Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of six high-end vacation rentals, timeshare and hotels. Exceptional record of maintaining profitability through positive resident relations and cost controls.
Overview
26
26
years of professional experience
Work History
Owner and Remote Property Manager
Earthgreen Maui
Maui, HI
08.2020 - Current
- Awarded 2nd Best Hipcamp in Hawaii 2021
- Create and manage website profile and reservation calendar
- Respond in a timely manner to online requests for bookings, cancellations, questions and concerns
- Manage pricing in accordance with customer demand and resources available
- Provide excellent customer service including creating and managing greetings, directions, guidance of activities, housekeeping and assistance in case of emergencies
- Engage in community board messaging and online training courses to stay up-to-date with policies and procedures
Co-Owner
EarthgreenCali Farms, Humboldt county
01.2006 - 01.2020
- Labor work, : planting seeds, water, prune, clones, deps, harvest, trim, weigh
- Hosted 25+ people, including shelter, food, and work site and productivity
- Organized work trade programs
- Worked trade events selling product
- Communicated work duties to multilingual employees
- Created positive work spaces, problem solving
Host/Educator Wwoof
EarthgreenMaui Farms
Maui, HI
01.2016 - 01.2018
- (Organic farm work trade program)
- Developed, organized, and farmed an Organic Turmeric farm
- Organized and maintained the licensing of a USDA Organic Certification
- Sourced and managed a work trade program including : hiring through an online process, providing shelter, food, work schedules, and onsite work oversight
- Motivate and communicate a positive, high energy, team spirit amongst workers
- Provide direction and education about the farm, tools used, and product handled
- Manage online website , calendar, and requests for work trade
Personal Assistant
Blue Vacation Rentals
Carlsbad, CA
01.2003 - 01.2006
- Handled all necessary tasks for six high-traffic beach vacation rentals
- Processed rental agreements, deposits, contracts, and cancellations
- Supervised and participated in cleaning of rental units
- Performed inventory counts and purchased supplies as needed for the units
- Assisted with furnishing and design of vacation units
Front Desk Manager
Tamarack Beach Resort
Carlsbad, CA
01.2001 - 01.2006
- Greet guests and provide excellent customer service at all times
- Answer phones and make reservations using multi-phone lines
- Process and document financial transactions
- Create and maintain databases and perform audit
Education
Science Teacher Education
Baker University
Baldwin, KS1998
Skills
- Multitasking and Prioritization
- Personnel Management
- Customer Relations
- Social Media Engagement
- Clear Communication
Timeline
Owner and Remote Property Manager
Earthgreen Maui
08.2020 - Current
Host/Educator Wwoof
EarthgreenMaui Farms
01.2016 - 01.2018
Co-Owner
EarthgreenCali Farms, Humboldt county
01.2006 - 01.2020
Personal Assistant
Blue Vacation Rentals
01.2003 - 01.2006
Front Desk Manager
Tamarack Beach Resort
01.2001 - 01.2006
Science Teacher Education
Baker University