Nicole Kerber
Ontario,NY
Summary
Dedicated and versatile professional with a strong background in healthcare and customer service. Skilled in providing support to medical teams in high-pressure environments, ensuring organized workflows, and delivering exceptional service. Known for multitasking, problem-solving, and effective communication skills. Proven ability to foster positive team dynamics and ensure customer satisfaction. Committed to continuous learning and professional development.
Overview
2
2
years of professional experience
Work History
Perioperative Assistant
Unity Hospital of Rochester
12.2024 - Current
- Gathering necessary surgical instruments and supplies
- Checking equipment functionality
- Maintaining sterile field by following aseptic techniques
- Anticipating the surgeon's needs by passing instruments and supplies
- Maintaining effective communication and coordination with the surgeon, nurse, and anesthesiologist
Lead server
Harro East Ballroom
03.2023 - 11.2023
- Coordinated event setup, including decorations, seating, and overall ambiance to meet client specifications
- Oversaw the serving process, ensuring a seamless dining experience and high customer satisfaction
- Managed and supported team members, delegating tasks effectively and resolving conflicts
- Ensured compliance with company policies, service procedures and safety regulations
Education
Associates of Science - Medical Reimbursement & Coding
Bryant & Stratton College Online
04.2022
Skills
- Customer Service
- Communication
- Active listening
- Conflict resolution
- Customer Satisfaction
- Relationship Management
- Negotiation
- Problem-solving
- Healthcare
- Administrative Support
- Medical Reimbursement and Coding
- HIPAA Compliance
- Data Entry
- Multitasking
- Technical Skills
- Organizational Skills
- Microsoft Office
- Outlook
- Time management
- Strategic Planning
- Leadership
- Team Coordination
- HIPAA compliance
- Claim submission
- Insurance verification
- CPT, HCPCS, ICD knowledge
- Patient billing
- Medicare and medicaid process
- Files and records management
- Data entry
- Medical terminology
Timeline
Perioperative Assistant
Unity Hospital of Rochester
12.2024 - Current
Lead server
Harro East Ballroom
03.2023 - 11.2023
Associates of Science - Medical Reimbursement & Coding
Bryant & Stratton College Online
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