Summary
Overview
Work History
Education
Skills
Professional Development And Activities
Professional Licenses And Certifications
Relocation
References
Timeline
Generic

NICOLE K. GALLIMORE

Chandler,AZ

Summary

Senior Leader with extensive experience at Edward Jones, recognized for leadership and strategic planning capabilities. Led initiatives that significantly improved client engagement and operational efficiency. Specialized in quality assurance and talent development, building diverse teams to meet performance targets and enhance organizational success.

Overview

19
19
years of professional experience

Work History

Practice Management Strategy Consultant: New Business & Client Service Campus Diversity & Inclusion Strategist

Edward Jones
01.2023 - Current
  • Company Overview: Home-based Leader
  • Remotely lead a department of Business Consultants throughout the US and New Mexico with focus on New Business & Branding, Client Engagement & Practice Essentials Strategies
  • Responsible for hiring, onboarding, training, and developing.
  • Responsible for the creation of objectives and overall performance of Consulting colleagues that aligns with Key Performance Indicators.
  • Continued focus and implementation of process improvements and strategies that are future forward and aligns with of the Division's and Firm's Vision
  • Implemented Quality Assurance Program that ensures the Client Service Teams are receiving the right recommendations at the right time to provide clients the Signature Experience & yield desired long term profitable results.
  • Partner with Key Stakeholders across the firm to address potential compliance concerns and collaborate on various firm initiatives.
  • Responsible for the creation for Standard Operating Procedures for various functions within Practice Management.
  • Home-based Leader
  • Boosted accountability and growth by enhancing processes based on performance reporting, benchmarks and objectives.
  • Researched, analyzed and solved marketing and strategy concerns through personalized approach.

Senior Manager of Canada Operations Reconciliation & Reporting Diversity & Inclusion Leader

Edward Jones
Tempe, United States
01.2021 - 01.2023
  • Company Overview: Tempe, Arizona
  • Responsible for overall performance of the department, including establishing and achieving key performance indicators, key goals and objectives, risk mitigation strategies, compliance with supervisory procedures and regulations in Canada.
  • Ensured all out of balance accounts were identified, researched, and resolved within the Departments Service Level Agreement by upstream partners.
  • Responsible for managing, testing, and maintaining relationships, systems and contractors with vendors, regulators, IS and external auditors.
  • Enthusiastic and intentional about initiating invaluable partnerships across the organization with colleagues to attract, engage and development diverse talent.
  • Tempe, Arizona

Senior Operations Manager of External Transfers Department Campus Diversity & Inclusion Leader

Edward Jones
Tempe, United States
01.2018 - 01.2021
  • Company Overview: Tempe, Arizona
  • Ensured timely and accurate processing of External Transfers in and Transfers Out in Canada.
  • Provided accurate reconciliation reporting, conducting system testing and validating internal controls to ensure compliance with Canada Investment Regulatory Organization.
  • Oversaw a total of billion transfer assets in 2020, while ensuring the achievement of key performance indicators, compliance of written supervisory procedures and minimizing risk to the firm and clients.
  • Managed various vendor relationships within Canada to include but not limited to Broadridge, Fundserv, and CDS and oversaw multiple initiatives to improve service delivery.
  • Developed annual business plan objectives and support firm and department strategies while ensuring adherence to ongoing performance.
  • Identified and implemented process improvement solutions that create automation, processing, and system efficiencies to allow for additional capacity that improved human and digital experience for branch and client experience.
  • Partnered with leaders across the organization to develop, support and execute on initiatives centered on attracting strong diverse talent, increasing associate engagement, and leadership development.
  • Tempe, Arizona

Senior Manager of Retirement Operations & Services Business Retirement Plans

Edward Jones
07.2006 - 01.2018
  • Company Overview: Saint Louis, Missouri/Tempe, Arizona
  • Remotely led a service and operations team of forty plus associates focused on providing business retirement plan suitability consultation to advisors and clients.
  • Created and ensured team adhered to the key performance indicators, compliance of written supervisory procedures and identified and minimized risk to firm and clients.
  • Developed associates through knowledge and skill evaluations, delegation of stretch opportunities and creation of actionable comprehensive development plan.
  • Responsible for the creation and adherence of Service Level Agreement between the firm and product vendors for business retirement plans.
  • Responsible for onboarding, annual compliance review and managing various vendor relationships within US to ensure Service Level Agreements were met, ways to improve service, oversaw enhancement projects, and marketed strategies to educate Advisors and increase revenue.
  • Saint Louis, Missouri/Tempe, Arizona
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Provided strong leadership to enhance team productivity and morale.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Implemented and developed operational standards, policies and procedures.

Education

M.D. - Finance

Florida Institute of Technology
Melbourne, FL
01.2017

Bachelor of Science - Business Administration

Herzing College
Wisconsin
01.2010

Skills

  • Associate training and development
  • Cross-functional collaboration
  • Event planning
  • Leadership and management
  • Logistics support services
  • Long-term business planning & strategy
  • Operations Management
  • Practice management coaching and consulting
  • Strategic business planning and execution
  • Process improvement
  • Project management
  • Problem resolution
  • Quality assurance
  • Risk mitigation
  • Vendor relationship management

Professional Development And Activities

  • National Association of Black Accountants, Phoenix, Arizona, 01/13 - Current
  • Edward Jones DEI Collaborative, 01/23 - 2025
  • Firm's Diversity Leadership Alliance Initiative, Phoenix, Arizona, 01/16 - 2025
  • Edward Event Coordinator - Tempe: American Heart Association Fundraising & Walk, Phoenix Pride Festival & Parade, and United Way Fundraising

Professional Licenses And Certifications

  • Series 7, Financial Industry Regulatory Authority
  • Series 66, Financial Industry Regulatory Authority
  • Series 24, Financial Industry Regulatory Authority
  • Certified Accredited Asset Management Specialist, College of Financial Planning
  • Certified Retirement Plan Counselor, College of Financial Planning
  • Certified Retirement Plan Specialist, College of Financial Planning
  • Coach U Certification

Relocation

Relocation: Open to Relocation - Continental US and Abroad

References

References available upon request.

Timeline

Practice Management Strategy Consultant: New Business & Client Service Campus Diversity & Inclusion Strategist

Edward Jones
01.2023 - Current

Senior Manager of Canada Operations Reconciliation & Reporting Diversity & Inclusion Leader

Edward Jones
01.2021 - 01.2023

Senior Operations Manager of External Transfers Department Campus Diversity & Inclusion Leader

Edward Jones
01.2018 - 01.2021

Senior Manager of Retirement Operations & Services Business Retirement Plans

Edward Jones
07.2006 - 01.2018

M.D. - Finance

Florida Institute of Technology

Bachelor of Science - Business Administration

Herzing College

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