Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Kidd

Oakland,CA

Summary

Adept at fostering positive customer experiences and streamlining office operations, I leveraged my organization and time management skills at Starbucks and NBC Universal Studios to enhance client satisfaction and efficiency. My proficiency in data entry and commitment to excellence resulted in improved operational workflows and increased customer loyalty, demonstrating my ability to excel in fast-paced environments.

Diligent [Desired Position] with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

20
20
years of professional experience

Work History

Barista /Assistant Manager

Starbucks
06.2005 - 10.2008
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained regular and consistent attendance and punctuality.

Receptionist

NBC Universal Studios
11.2008 - 04.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Helped maintain office security by monitoring visitor access and issuing badges.

Sales Associate & Event & Talent Coordinator

AEG Presents
05.2010 - 03.2017
  • Improved customer satisfaction by providing prompt and courteous service to shoppers.
  • Assisted customers in selecting products, resulting in increased sales and repeat business.
  • Enhanced store organization with effective merchandising techniques.
  • Addressed customer inquiries to ensure a positive shopping experience.
  • Managed transactions to complete sales accurately and efficiently.
  • Organized inventory for optimal accessibility and presentation.
  • Exceeded sales targets by consistently meeting customer needs.
  • Maintained clean and orderly sales floor, improving store appearance.
  • Provided product information to help customers make informed purchasing decisions.
  • Assisted in training new team members to maintain high service standards.
  • Boosted customer loyalty by building rapport and engaging in positive interactions.
  • Collaborated with team members to achieve sales goals and resolve issues.
  • Processed returns and exchanges, ensuring customer satisfaction.
  • Enhanced product displays to attract customer attention and drive sales.
  • Conducted regular stock checks to maintain inventory accuracy.
  • Resolved customer complaints to improve overall store experience.
  • Utilized point-of-sale system to process transactions efficiently.
  • Suggested complementary products to enhance customer purchases.
  • Participated in promotional events to increase store visibility and sales.
  • Supported management team in achieving store objectives.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Receptionist

TGIJP Org
12.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Improved office organization with meticulous management of appointment scheduling and client databases.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
  • Strengthened vendor relationships through regular communication and timely coordination of services.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.

Education

High School Diploma -

Franklin High School
Elk Grove, CA
06-2008

No Degree - Business Management

Cal State Northridge
Northridge, CA
06-2026

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Mail handling
  • Schedule management
  • Administrative support
  • Multi-line telephone operation
  • Clerical support
  • Document management

Timeline

Receptionist

TGIJP Org
12.2024 - Current

Sales Associate & Event & Talent Coordinator

AEG Presents
05.2010 - 03.2017

Receptionist

NBC Universal Studios
11.2008 - 04.2010

Barista /Assistant Manager

Starbucks
06.2005 - 10.2008

High School Diploma -

Franklin High School

No Degree - Business Management

Cal State Northridge

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Nicole Kidd