Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Kifembe

Lexington,KY

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Overview

4
4
years of professional experience

Work History

Supervisor of Print and Marketing

Staples
02.2023 - Current
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Call Center Agent, Inbound Sales

Liveops
11.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Maintained and managed customer files and databases.

Teller

University Of Kentucky Federal Credit Union
07.2021 - 04.2022
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained friendly and professional customer interactions.
  • Processed applications for new accounts.
  • Wrote and distributed customer correspondence.

Sales Associate

Staples
10.2020 - 06.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

Walmart
12.2019 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.

Education

No Degree - Criminal Justice Certification

NOCTI Certificate
Lexington, KY

High School Diploma -

Frederick Douglas High School
Lexington, KY
05.2021

Skills

  • Team Management
  • Customer Needs Assessments
  • Social Perceptiveness
  • Critical Thinking Skills
  • Microsoft Office
  • Time Management
  • Administration and Operations
  • Leadership and Change Management
  • Complex Problem-Solving

Languages

Spanish
Full Professional
French
Full Professional
Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Supervisor of Print and Marketing

Staples
02.2023 - Current

Call Center Agent, Inbound Sales

Liveops
11.2022 - 02.2023

Teller

University Of Kentucky Federal Credit Union
07.2021 - 04.2022

Sales Associate

Staples
10.2020 - 06.2021

Customer Service Representative

Walmart
12.2019 - 08.2020

No Degree - Criminal Justice Certification

NOCTI Certificate

High School Diploma -

Frederick Douglas High School

Similar Profiles

CREATE PROFILE
Nicole Kifembe