Nicole Kight
Galloway,OH
Summary
Diligent nursing professional with demonstrated success in emergency patient care. Agile and responsive to diverse patient needs and environmental conditions. Prioritizes clinical and operational tasks in fast-paced emergency medicine settings. Team-oriented and reliable with critical and acute healthcare knowledge, clear verbal and written communication skills, and sound clinical judgment. Proficient in coordinating care with other healthcare staff and knowledge to deliver superior care in high-pressure environments. Prioritizes clinical and operational tasks in fast-paced emergency medicine settings. Knowledgeable about EMR charting (EPIC), medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Registered Nurse, Emergency Department
OhioHealth Riverside Methodist Hospital
06.2023 - Current
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Enhanced patient satisfaction by delivering compassionate, culturally sensitive care tailored to individual needs and preferences.
- Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions in Emergency Department.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Promoted safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Delivered important IV and venous medications to control symptoms and provide effective treatments.
- Educated patients and answered questions about health condition, prognosis, and treatment.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Managed care for up to 10 patients, with diverse acuities, during or through twelve hour shifts.
PSA/PCE
OhioHealth Riverside Methodist Hospital
07.2016 - 05.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives
- Gathered medical information, weight and height measurements and vital signs
- Upheld confidentiality requirements and regulatory compliance guidelines
- Recognized and reported abnormalities or changes in patients' health status to RN
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
- Assisted with phlebotomy, IV insertion, wound care, internal catheterization, and other delegated tasks within scope of practice as delegated by RN
- Followed safety guidelines by providing hourly rounding and charting on patients.
- Skilled at working independently and collaboratively in team environments.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
ASSISTANT MANAGER
Yankee Candle Company
10.2012 - 12.2012
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Supervised day-to-day operations to meet performance, quality and service expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Monitored security to protect employees, customers and property
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
FIELD OPERATION SUPERVISOR
U.S. Census Bureau
04.2010 - 08.2010
- Supervised team leaders, keep record of employee hours, and evaluate employee's performance
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions
- Managed internal operational standards and productivity targets
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Train, meet and supervise personnel in the field, Report daily to central office with reports and data collected.
CLOTHING CLERK
Charity Newsies
07.2008 - 02.2010
- Maintain clothing and application rooms for incoming customers
- Greeted clients and discussed needs
- Loaded, unloaded, and moved material to and from storage and production areas
- Kept work areas neat, clean and free from debris
- Completed inventory accounts to keep records current and promote accurate ordering
- Interacted with guests in friendly and knowledgeable way
- Stocked shelves, racks and cases with new or transferred merchandise.
PHARMACY TECHNICIAN
Kroger Company
11.2007 - 06.2008
- Provided customer service by collecting personal information in order to fill prescriptions
- Inventoried and maintained pharmacy areas
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Set up and modified patient profiles to include current medications and insurance details
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Collected co-payments or full payments from customers
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
RECEPTIONIST/AR/HUMAN RESOURCES
ADL Technology
10.2007 - 05.2008
- Responsible for maintaining contracts for office related expenses and inventory
- Compiling monthly AR reports and end of month end billing
- Scheduling conferences, arranging for lunches and preparing rooms for such meeting
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Scheduled office meetings and client appointments for staff teams
- Organized, maintained and updated information in computer databases
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Handled assignments independently with good judgement and critical thinking skills
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Operated multi-line telephone system to answer and direct high volume of calls.
OFFICE CLERK
Benesch, Friedlander, Coplan and Arnoff
09.2006 - 08.2007
- Responsible for outbound and inbound mailings and certifications
- Delivered clerical support by handling range of routine and special requirements
- Completed clerical tasks such as filing, copying, and distributing mail
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Organized events and meetings to maximize capacity and keep event venues running smoothly
- In charge of contracts with various vendors and retailers for office services
- Collating, binding and assembling documents as required for attorneys
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Ordered office supplies and kept office stocked with needed resources to operate smoothly
OFFICE SERVICES
Issac, Brandt, Ledman, And Teetor.
04.2004 - 05.2005
- Responsible for mail delivery, copying, faxing, collating, binding and office clerical jobs
- Maintained computer and physical filing systems
- Created organized filing system to manage department documents
- Assisting secretaries with clients when needed
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
DIRECTORY SERVICE SUPERVISOR
Ohio Bell/Ameritech/SBC
04.1991 - 12.2003
- Provided phone listings for customers who called directory assistance
- Answered constant flow of customer calls with minimal wait times
- Supervised employees to implement and meet guidelines per FCC regulations
- Responsible to keep employees schedules, lunch, and breaks in accordance to company policy and procedures
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Quickly resolved complex customer complaints and issues towards positive resolutions
- Maintained records regarding employee performance and attendance
- Provided observation and coaching for operators to improve performance
- Handled customer inquiries and suggestions courteously and professionally
Education
Bachelor of Science - Nursing
Chamberlain University College of Nursing
Columbus, OH04.2023
No Degree - Pre-Nursing Requisites
Columbus State Community College
Columbus, OH08.2020
High School Diploma -
West High
Columbus, OH06.1989
Skills
- Basic Life Support for Healthcare Providers (BLS)
- Advanced Cardiovascular Life Support (ACLS)
- EKG Interpretation
- Trauma Nursing
- Patient Assessment
- Team Collaboration
- Time Management
- Regulatory Compliance
- Privacy and Confidentiality
- Medical Records Management
- Infection Control
- Patient Assessment
- Effective Communication
- Intravenous Therapy
Certification
- STNA Premier Choice Health Services Nurse Aid Training, #401484090113
- BLS American Heart Association Healthcare Provider, 08/2025
- Adult CPR/ AED
- Child CPR/AED
Affiliations
- Hilltop Kiwanis: 1999-2005
- NSNA: 2022-2023
Volunteer Experience
- Hilltop Kiwanis (Past President): 2001-2005
- Secretary PTA: 2002-2003
- Family Readiness Group Leader US Army (FRG): 2003-2018
Timeline
Registered Nurse, Emergency Department
OhioHealth Riverside Methodist Hospital
06.2023 - Current
PSA/PCE
OhioHealth Riverside Methodist Hospital
07.2016 - 05.2023
ASSISTANT MANAGER
Yankee Candle Company
10.2012 - 12.2012
FIELD OPERATION SUPERVISOR
U.S. Census Bureau
04.2010 - 08.2010
CLOTHING CLERK
Charity Newsies
07.2008 - 02.2010
PHARMACY TECHNICIAN
Kroger Company
11.2007 - 06.2008
RECEPTIONIST/AR/HUMAN RESOURCES
ADL Technology
10.2007 - 05.2008
OFFICE CLERK
Benesch, Friedlander, Coplan and Arnoff
09.2006 - 08.2007
OFFICE SERVICES
Issac, Brandt, Ledman, And Teetor.
04.2004 - 05.2005
DIRECTORY SERVICE SUPERVISOR
Ohio Bell/Ameritech/SBC
04.1991 - 12.2003
Bachelor of Science - Nursing
Chamberlain University College of Nursing
No Degree - Pre-Nursing Requisites
Columbus State Community College
High School Diploma -
West High
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