Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Kilcrease

Whitehall

Summary

Dynamic manager with a proven track record at Enviro-Clean Inc., excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and conflict resolution, fostering a motivated workforce. Skilled in staff training and development, I consistently achieved high-quality service delivery while maintaining a safe and organized environment.

Overview

18
18
years of professional experience

Work History

Manager

Enviro-Clean Inc
09.2021 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

General Laborer

Knoll Inc.
08.2007 - 09.2020
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.

Education

High School Diploma -

Grant Public Schools
Grant, MI

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Strategic planning
  • Shift scheduling
  • Conflict resolution

Timeline

Manager

Enviro-Clean Inc
09.2021 - 08.2025

General Laborer

Knoll Inc.
08.2007 - 09.2020

High School Diploma -

Grant Public Schools

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