Nicole King
Summary
Customer Service Representative eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of cultivating a rapport with individuals to optimize project goals and output and training in making adjudicating decisions. Motivated to learn grow, and excel in Customer Service.
Overview
24
24
years of professional experience
Work History
Caregiver
In-Home Supportive Service
08.2021 - Current
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Loan Service Representative
Firefighters First Credit Union
03.2014 - 09.2021
- Provided members with excellent service while preparing all loan documents on a Loan program for consumer loans, including auto, boat, ATV, motorhome, secured, and unsecured.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
Senior Telephone Service Representative
Wescom Central Credit Union
06.1998 - 03.2013
- Team leader responsible for training new hires on department policies and procedures.
- Managed large amounts of inbound and outbound calls in a timely manner.
- Assisted members in establishing memberships, share accounts, and related products and services through multiple communication channels via telephone, chat, and email.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Promoted optimal member engagement by providing specific, accurate and timely information to members regarding Credit Union products and services.
Education
High School Diploma -
John Muir High School
Pasadena, CASkills
- Time Management
- Excellent Customer Service
- Team Player
- Work Well Under Pressure
- Attention to Detail
Timeline
Caregiver
In-Home Supportive Service
08.2021 - Current
Loan Service Representative
Firefighters First Credit Union
03.2014 - 09.2021
Senior Telephone Service Representative
Wescom Central Credit Union
06.1998 - 03.2013
High School Diploma -
John Muir High School
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