Nicole King
Marlton,NJ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
22
22
years of professional experience
Work History
Wholesale Ethernet Project Manager III
Comcast Business
01.2017 - Current
- Successfully managed roughly 100 projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Responsible for managing end-to-end lifecycle of MetroE and EoHFC orders between Comcast and their highest revenue generating clients
- Created and tracked project installations in conjunction with Wholesale Ethernet SLA's and target dates
- Managed tasks, milestones and escalations across all departments and effectively communicated updates to stakeholders
- Identified and managed critical path and risk areas and created risk response and mitigation plans
- Consistently installed at or above recorded monthly forecast
- Participated on weekly calls with vendors/ customers to provide progress/ resolution on escalated orders
- Worked on 6 Tiger Teams to establish RPA, bridge process gaps and create more streamlined methodology
Manager of Order Management (Temporary Placement)
Comcast Business
02.2022 - 02.2023
- Managed a team of 8-10 people preforming Wholesale and Retail Order Entry as well as Federal Government orders
- Preformed monthly one-one's to review score cards, hold employees accountable to KPI's and ensure individuals are meeting professional goals
- Conducted bi-monthly eNPS huddle reviews
- Developed an Onboarding Training Program for new hires and internal transfers
- Onboarded new Order Management reps as well as a new Team Lead
- Participated in Leadership calls regarding KPI's, RPA (Robotic Process Automation), DISA (Defense Information Systems Agency) and E-access products while communicating closely with our Offshore Team in India
- Approved time-off requests
- Interviewed new hires
- Identified and reviewed RPA BOT issues
- Swiveled team members between work queues depending on needs of the business
- Addressed stakeholder escalations and prioritized Order Entry when necessary
- Delegated projects and initiatives amongst the team while providing coaching opportunities and encouragement.
Manager of Service Delivery
Xtel Communications
04.2016 - 01.2017
- Directed and managed Project Managers and Provisioners working on the following deployments: Ethernet circuits, Voice Services (VoIP), SIP Trunks, and Hosted PBX
- Forecasted customer activity and resulting resource requirements to senior management
- Established and managed critical dates required for timely completion of service implementations from receipt of order, through service test and acceptance
- Identified risks & issues that could impact project timelines and goals and developed risk mitigation plans in collaboration with management
- Provided direction and solutions on escalated issues requiring management's attention
- Scheduled and facilitated project calls and meetings, both internal and external
- Developed and managed communications and summary reports for various levels of management across multiple departments based on project scope, deployment status, updates, and changes
- Provided accurate project status information in the form of formal briefings, project management meetings, and reports
- Maintained effective carrier relationships, end-user, and field communications.
Project Manager
WINDSTREAM, formally PAETEC Communications
10.2010 - 04.2016
- Responsible for directly managing the business relationships between PAETEC and their high-profile clients, from both a technical and business development perspective
- Team-lead responsible for managing the implementation of over 200 concurrent hardware solutions for PAETEC's east coast accounts
- Responsible for developing project plans, forecasting milestones, and delegating duties to the appropriate team members and coordinating with business partners to ensure project deadlines are met and the highest level of customer satisfaction is maintained
- Point person responsible for communicating directly with high profile customers to walk through proposed product installation implementations.
Network Loop Provisioner
PAETEC Communications
08.2005 - 10.2010
- Responsible for provisioning customer orders for all clients in the northern region of the east coast
- Executed a high level of quality assurance on implementation proposals from service engineers and provisioned requests directly with the appropriate vendors
- Assisted in the development of companywide procedure standards
- Maintained streamlined methods of communication between directors, engineers, local exchange carriers and order processors.
Account Manager
PAETEC Communications
12.2004 - 08.2005
- Responsible for managing a significant customer base, yielding an average revenue of over a half a million dollars per month
- Actively expanded the PAETAC customer base in addition to initiating and completing new sales with existing customers
- Consistently maintained or exceeded the quarterly sales milestones
- Responsible for implementation meetings, bill reviews, monthly reports, and customer relations.
Order Processing Specialist
PAETEC Communications
06.2002 - 12.2004
- Responsible for customer account maintenance
- Processed new and existing customer orders
- Assisted with interdepartmental projects, requests and expedite orders.
Education
MBA - Information Technology Project Management
Capella University
Minneapolis, MN05.2025
Bachelor of Arts - Psychology And French
La Salle University
Philadelphia, PA05.1999
Skills
- Management
- Change Agent
- Solutions Driven
- Cultivating Relationships
- Accurate Forecasting
- Adaptable
- Microsoft Office Suite
- CSG, Salesforce, House Smart, Oracle
- Project Planning Development, Tracking and Scheduling
Accomplishments
- Comcast Business EXCEL Winner for being an Excellent Customer Experience Leader
Awards
Magna cum laude
Timeline
Manager of Order Management (Temporary Placement)
Comcast Business
02.2022 - 02.2023
Wholesale Ethernet Project Manager III
Comcast Business
01.2017 - Current
Manager of Service Delivery
Xtel Communications
04.2016 - 01.2017
Project Manager
WINDSTREAM, formally PAETEC Communications
10.2010 - 04.2016
Network Loop Provisioner
PAETEC Communications
08.2005 - 10.2010
Account Manager
PAETEC Communications
12.2004 - 08.2005
Order Processing Specialist
PAETEC Communications
06.2002 - 12.2004
MBA - Information Technology Project Management
Capella University
Bachelor of Arts - Psychology And French
La Salle University
Similar Profiles
Kimberly McNeillKimberly McNeill
Sales Support Consultant - Account Management at Comcast BusinessSales Support Consultant - Account Management at Comcast Business
Ryan J CusterRyan J Custer
Business Sales Representative at Comcast BusinessBusiness Sales Representative at Comcast Business
LINDSEY MACQUEENLINDSEY MACQUEEN
Direct Sales - Retention CAE at Comcast BusinessDirect Sales - Retention CAE at Comcast Business
Lane MillerLane Miller
Senior Account Executive at Comcast BusinessSenior Account Executive at Comcast Business
Carley HainesCarley Haines
Retail Manager/ First Assistant at South Moon UnderRetail Manager/ First Assistant at South Moon Under