Nicole King
Bremerton,WA
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job remote position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Independent Business Owner
OCD House Cleaning
2016.02 - 2023.05
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Increased client satisfaction by providing personalized business solutions and exceptional customer service.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by delivering top-quality products and services, ensuring repeat business from satisfied clients.
- Improved operational efficiency by establishing clear goals, setting performance expectations, and monitoring progress regularly.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
House Cleaner
Scrubbles
2011.09 - 2016.02
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
Receptionist
Collins N J DC
2009.04 - 2010.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Shift Leader
Dairy Queen Grill & Chill
2006.05 - 2007.05
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
High School Diploma -
North Mason Senior High School
Belfair, WA06.2005
Skills
- Social Media Marketing
- Customer Service
- Client Account Management
- Staff Scheduling
- Scheduling
- Customer Service Management
- Decision-Making
- Effective leader
- Relationship Building
- Goal Setting
- Records Organization and Management
- Data Management
Timeline
Independent Business Owner
OCD House Cleaning
2016.02 - 2023.05
House Cleaner
Scrubbles
2011.09 - 2016.02
Receptionist
Collins N J DC
2009.04 - 2010.01
Shift Leader
Dairy Queen Grill & Chill
2006.05 - 2007.05
High School Diploma -
North Mason Senior High School
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