Nicole King
Saint Matthews,SC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Circle K
08.2024 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance. Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Inventory Quality Control Specialist
Amazon
08.2016 - 02.2024
- Spearheaded efforts to implement a barcoding system that enhanced the speed and accuracy of inventory tracking processes.
- Enhanced warehouse organization for efficient product retrieval, streamlining the inventory management process.
- Assisted in annual physical inventory counts, resulting in improved efficiency and accurate recordkeeping.
- Trained new employees on proper procedures for maintaining inventory quality control, fostering a knowledgeable workforce.
- Implemented corrective actions based on audit findings, strengthening the integrity of the inventory system.
- Resolved customer issues relating to order discrepancies or damages, ensuring high satisfaction with company services.
- Collaborated with team members to identify potential areas of improvement within the inventory system, leading to increased productivity
Assistant Store Manager
GPM Investments
01.2014 - 06.2015
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Inventory Associate
WIS International Inventory Service
01.2012 - 10.2013
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Maintained strict adherence to all company policies and procedures related to inventory management, including proper handling, storage, and disposal of items as necessary.
- Maintained cleanliness and organization of warehouse workspace to promote safety and accessibility for all staff members involved in handling inventory items
- Handled day-to-day counting and overseeing more than 100 items per day.
Customer Information Representative
BellSouth Telecommunications
01.2008 - 11.2011
- Provided personalized support for customers, tailoring solutions based on individual needs and preferences.
- Anticipated future client needs by actively listening during interactions, offering proactive assistance as needed.
- Managed escalated calls professionally, effectively de-escalating situations while ensuring positive outcomes.
- Supported product promotion efforts by informing customers about special offers or discounts when applicable.
- Handled high call volumes, prioritizing tasks to meet daily quotas while maintaining excellent customer relations.
- Reduced call wait times with prompt response and effective problem resolution techniques.
- Exceeded performance metrics consistently through solid time management skills and attention to detail.
Education
BBA - Business Administration And Management
Strayer University
Columbia, SC12-2024
Skills
- Goals and performance
- Customer service
- POS systems
- Records organization and management
Timeline
Assistant Store Manager
Circle K
08.2024 - Current
Inventory Quality Control Specialist
Amazon
08.2016 - 02.2024
Assistant Store Manager
GPM Investments
01.2014 - 06.2015
Inventory Associate
WIS International Inventory Service
01.2012 - 10.2013
Customer Information Representative
BellSouth Telecommunications
01.2008 - 11.2011
BBA - Business Administration And Management
Strayer University
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