Nicole Kinne
North Waterboro,ME
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Bookkeeper
Town of Limington Maine
01.2024 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Completed tax forms in compliance with legal regulations.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
- Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
- Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
- Facilitated smoother audits by maintaining organized financial records and documentation.
- Maintained compliance with tax laws, ensuring timely filing of all required documents.
- Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
- Supported strategic business growth by analyzing financial trends and providing insights.
- Increased transparency in financial reporting, updated stakeholders with regular budget forecasts.
- Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
- Input financial data and produced reports using [Software].
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Human Resources Administrator
Town of Limington Maine
01.2024 - Current
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Maintained accurate employee records through diligent documentation of personal information, job history, performance evaluations, and other relevant data.
- Oversaw hiring, staffing, and labor law compliance.
- Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Answered employee inquiries regarding health benefits and 401k options.
- Collaborated with management to identify staffing needs and develop workforce planning strategies, resulting in optimized personnel resources allocation.
- Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
- Managed complex benefits administration tasks, ensuring timely enrollment and accurate record-keeping for all employees.
- Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
- Developed comprehensive job descriptions to attract qualified candidates while accurately reflecting position requirements and responsibilities.
- Played a crucial role in the successful implementation of new HR technology systems by providing training and support to endusers.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Assisted with writing job postings and job descriptions for boards.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
Administrative Assistant
Select Board Of Limington Maine
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Conducted research for project proposals, compiling information that supported winning bids.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
Contact Service Representative
United States Government Treasury Department Of The Internal Revenue Service
05.2023 - 10.2023
- Develop and maintain a strong knowledge of Treasury policies and procedures to ensure accurate and efficient service to clients
- Provide exceptional customer service to taxpayers, ensuring their inquiries and concerns are addressed promptly and accurately
- Collaborate with other departments within the US Government Treasury Dept
- To provide comprehensive and efficient service to clients
- Provide guidance and support to taxpayers in navigating complex tax laws and regulations
- Handle confidential taxpayer information with the utmost discretion and ensure compliance with all privacy regulations and guidelines
- Coordinate with other government agencies and departments to resolve complex taxpayer issues and provide comprehensive solutions
- Identify and recommend process improvements to enhance the efficiency and effectiveness of the contact service operations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Navigated multiple software systems efficiently while providing accurate assistance to callers.
- Adhered to company policies and procedures when assisting customers with sensitive information or complex issues.
- Served as an exemplary representative of the company, exhibiting professionalism and dedication to providing top-notch customer service.
- Supported contact center operations by consistently meeting or exceeding established performance metrics such as handle time, first-call resolution, and customer satisfaction scores.
- Optimized workflow, multitasking between inbound calls, emails, and chat support.
- Investigated and resolved customer inquiries and complaints quickly.
Master Barber/ Owner
The Barber Shop On
02.2012 - 05.2023
- Train and mentor junior barbers to ensure consistent quality of service and adherence to shop standards
- Oversee the financial aspects of the barber shop, including budgeting, payroll, and inventory management
- Establish and maintain a strong presence in the local community through participation in community events, sponsorships, and partnerships
- Coordinate and organize community events to promote the barber shop and increase brand awareness
- Conduct regular performance evaluations for all employees to identify areas for improvement and provide necessary training and development opportunities.
Health Information Management Finance
John P. Burke DMD
04.2005 - 07.2021
- Collaborate with healthcare providers to ensure accurate and complete medical record documentation
- Analyze financial data and provide recommendations to improve revenue cycle management
- Oversee the financial operations of the dental practice, including budgeting, billing, and financial reporting
- Assess the financial impact of healthcare documentation error rates and develop strategies to reduce errors and improve revenue cycle management
- Manage the implementation and maintenance of electronic health record systems
- Develop and implement data analytics tools to identify and address areas of financial risk and opportunity within the dental practice
- Develop and maintain strong relationships with insurance companies and negotiate favorable reimbursement rates for dental services.
Pharmacy Technician
Clinic
01.1997 - 01.1999
- Assist with inventory management and ordering of medications and supplies to ensure adequate stock levels at all times
- Conduct medication inventory management and ensure adequate stock levels to meet patient needs
- Assist the pharmacist in processing prescriptions accurately and efficiently
- Coordinate with healthcare providers to ensure accurate and up-to-date medication orders and prescriptions
- Maintain knowledge of current and emerging medications and pharmaceutical products in order to make informed recommendations to patients and healthcare providers
- Maintain accurate records of medication inventory and usage
- Provide exceptional customer service to patients, addressing their needs and concerns with professionalism and compassion.
Education
Master Barber - Barbering
New England School Of Barbering
Concord, NH12.2008
Diploma - Business
Tyngsboro Highschool
Tyngsboro, MA05.1989
Skills
- Problem Solving
- Process Improvement
- Efficiency Enhancement
- Team Collaboration
- Account Management
- Resolving Issues
- Customer Support
- Bookkeeping
- Accounting and bookkeeping
- Accounts Payable
- Payroll Processing
- Accounts Receivable
- Invoice Processing
Timeline
Bookkeeper
Town of Limington Maine
01.2024 - Current
Human Resources Administrator
Town of Limington Maine
01.2024 - Current
Administrative Assistant
Select Board Of Limington Maine
01.2024 - Current
Contact Service Representative
United States Government Treasury Department Of The Internal Revenue Service
05.2023 - 10.2023
Master Barber/ Owner
The Barber Shop On
02.2012 - 05.2023
Health Information Management Finance
John P. Burke DMD
04.2005 - 07.2021
Pharmacy Technician
Clinic
01.1997 - 01.1999
Master Barber - Barbering
New England School Of Barbering
Diploma - Business
Tyngsboro Highschool
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