Nicole Kirchgessner
Amelia
Summary
Knowledgeable Sales Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrates success in leading sales teams to meet and exceed targets. Utilizes strategic planning and effective communication to drive team performance and ensure consistent results. Successfully maintains high levels of customer satisfaction and achieves sales targets consistently.
Overview
10
10
years of professional experience
Work History
Sales Manager
Altafiber
10.2023 - Current
- Support accounts to meet customer care standards
- Proactively educate, support, and lead customers
- Manage day-to-day operations requests of customers including general account information, billing, technical issues, etc.
- Build a proactive plan to influence the customer base in a thoughtful and relevant manner cultivating successes and deepening vendor- customer relationships
- Interface with sales reps and manager to address support or administrative issues, including service summaries, installation, billing questions, handling outages, etc.
- Meet with manager/team/coaching and development; working effectively with support groups; maintaining timely and accurate information into SalesForce
Connected Solutions Consultant
Altafiber
07.2022 - 10.2023
- Drive sales through customer engagement and product knowledge
- Document sales and update Salesforce, affinity leads, and trackers
- Process payments (cash, check, credit cards)
- Retention efforts and equipment returns
- Encourage team members daily
Project Manager
Trident Services
05.2020 - 07.2022
- Speak with potential clients about renovation and refinishing services
- Schedule contractors
- Order supplies
- Invoicing and payroll
- Customer follow-up and outreach
Leasing Consultant
PMR Companies
08.2018 - 04.2020
- Interact with residents and prospects daily
- Handle and close work orders
- Marketing and outreach
- Run applications and manage move-in procedures
- Create and renew leases
Leasing Consultant
Village Green Management
06.2016 - 08.2018
- Process leads and applications using MaxLeases, MRI, and Yardi/Screening Works
- Conduct weekly property walks
- Assist with move-in/move-out procedures
- Achieved Top Closers recognition multiple times
- Customer Service Achievement Award
Education
High School Diploma -
Colerain High School
Cincinnati, OH01-2003
Skills
- Complex problem solving
- Client relationship management
- Phone skills, knowledge of altafiber systems, and communication skills
- Ability to close sales
- Attention to detail
- Working knowledge of Microsoft Office and Salesforce
- Ability to work successfully in a team environment
- Time management skills
Accomplishments
- Named the November 2025 top performer in Sales Manager position in all of retail
Timeline
Sales Manager
Altafiber
10.2023 - Current
Connected Solutions Consultant
Altafiber
07.2022 - 10.2023
Project Manager
Trident Services
05.2020 - 07.2022
Leasing Consultant
PMR Companies
08.2018 - 04.2020
Leasing Consultant
Village Green Management
06.2016 - 08.2018
High School Diploma -
Colerain High School