Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SUMMARY OF QUALIFICATIONS
Generic

Nicole Kiser

Hartville,OH

Summary

Dynamic management professional with a proven track record in delivering exceptional customer service and driving team performance. Eager to leverage extensive experience in a challenging role that fosters growth and innovation within a reputable organization. Passionate about creating positive experiences for customers while leading teams to exceed organizational goals.

Overview

2026
2026
years of professional experience

Work History

Director of Transportation

Canton City School District
2018 - Current
  • Developed and implemented transportation strategies to optimize delivery schedules and reduce operational costs.
  • Led cross-functional teams to enhance logistics efficiency and improve service delivery timelines.
  • Analyzed transportation data to identify trends, driving informed strategic decisions for fleet management.
  • Established relationships with staff, students and families, in addtion to negotiating contracts with the union and vendors to secure favorable terms for safe and reliable transportation services.

Transportation Supervisor

Woodridge Local Schools
2015 - 2018
  • Supervised daily transportation operations ensuring timely student arrivals and departures.
  • Coordinated route planning and scheduling for optimal efficiency and safety.
  • Monitored compliance with safety regulations and district policies during transportation activities.
  • Trained and mentored bus drivers on operational procedures and customer service standards.

Transportation Supervisor

Cuyahoga Falls City Schools
2013 - 2015
  • Supervised daily transportation operations to ensure timely deliveries and compliance with safety regulations.
  • Coordinated schedules for drivers, optimizing routes to enhance efficiency and reduce costs.
  • Conducted regular inspections of vehicles to maintain safety standards and operational readiness.
  • Trained new staff on transportation procedures, improving team performance and knowledge retention.

Transportation Manager

Akron Public Schools
01.2005 - 2013
  • Direct and supervise a fleet of 216 Independent Contractors, 89 Bus Drivers, 20 Substitute drivers, and 15 Bus Assistants responsible for transporting over 5000 students to and from school, totaling over 10,000 miles daily. Responsible for hiring, training, inspecting, all contractor van drivers. Direct all contractors through training program outlined by the Ohio Department of Education and ensure each contractor is kept at active eligible status at all times. Make cuts and additions to fleet as a result of student enrollment. Assign daily routes and field trips to bus drivers, substitute drivers, and bus assistants. Allocate all changes to Special education routes; add new students, and transitioning students. Handle all personnel issues regarding contractors, drivers, students and parents. Able to perform all payroll duties in Account Clerk’s absence. Approve all driver time sheets and trip sheets. Answer all incoming calls from Parents, Teachers, Administrators, etc.

Operations Manager

Alpha Express, Inc.
01.2000 - 01.2005
  • Supervise and maintain a fleet of fourteen power units and eighteen drivers. Responsible for recruitment, termination, and training of drivers and customer service associates. Developed and execute an operating safety program for company drivers. Enforce all rules and regulations according to the Federal Department of Transportation and PUCO specifications. Permit all vehicles. Update and maintain all driver files. Implemented a drug-testing program for all drivers. Designed and enforce preventive maintenance program for fleet, including annual safety inspections. Research and order all new vehicles for fleet. Obtained Canadian Authority. Helped create and devise an online program for entering and dispatching shipments. Answer customer calls. Provide rates to customers, process customer orders, dispatch and direct drivers on shipments. Approve all paperwork for invoicing customer, and driver payroll.

Senior Liaison

Roberts Express/Third Party Services
01.1998 - 01.2000
  • On site liaison at Daimler-Chrysler World Headquarters in Auburn Hills, Michigan. Fast track promotion through a series of increasingly responsible positions during a period of accelerated growth in automotive transportation. Analyze Chrysler’s expediting pattern, maintain and update Shipment Tracking Analysis System, dispatch units in a fleet of over 2,000 trucks across the nation. Provide ultimate face-to-face customer service to meet Chrysler’s unique needs.

Education

Associate of Science -

Kent State University
Kent, OH
01.1999

Skills

  • Supply chain optimization
  • Route planning
  • Freight management

Accomplishments

    Master Transportation Administrator

    Ohio School Boards Association 2017

    Class B CDL

Timeline

Transportation Manager

Akron Public Schools
01.2005 - 2013

Operations Manager

Alpha Express, Inc.
01.2000 - 01.2005

Senior Liaison

Roberts Express/Third Party Services
01.1998 - 01.2000

Director of Transportation

Canton City School District
2018 - Current

Transportation Supervisor

Woodridge Local Schools
2015 - 2018

Transportation Supervisor

Cuyahoga Falls City Schools
2013 - 2015

Associate of Science -

Kent State University

SUMMARY OF QUALIFICATIONS

Proficient in Word, Excel, Microsoft Outlook, Microsoft Streets, and PowerPoint. Strong communication and team leadership skills, with excellent multitasking abilities.

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